topic Re: Data usage in Get Support

Data usage

Y_Y — Fri, 14 Jul 2023 19:07:33 GMT

I used up my monthly data before June 30. My next monthly plan should be started July 14 (today). However when I checked the usage online (Public Mobile website), it shows I used some data in July before July 14. Are there any reasons because I have not used data from July 1 to July 13? Thanks.

Re: Data usage

softech — Fri, 14 Jul 2023 19:09:11 GMT

@Y_Y

With this new site, you likely still reading off the cached version, so the usage you got was not up to date

An easy way is to click the Spinner on the bottom right of the section to force a refresh.

If you don't see an updated usage still, try to login My Account using Incognito mode (or InPrivate for Edge, Private for Safari) or try again with a completely different browser like Edge/Firefox/Chrome or try on another device. You should then see the latest info from the server.

Re: Data usage

dust2dust — Fri, 14 Jul 2023 19:09:55 GMT

Are we talking like 5 megs or something? Since June 30 have you turned on cell data?

Re: Data usage

Y_Y — Fri, 14 Jul 2023 21:36:00 GMT

Thanks for your reply. My phone was always on during in July. I was able to to use call and message function. But I was unable to use data.

Re: Data usage

Y_Y — Fri, 14 Jul 2023 21:46:38 GMT

Thanks for the reply. After refresh or a different browser, It still shows data usage from July 1 to June 13. But I was unable to use data during that time period.