topic Thank You in Get Support

change cellphone number

beth0927 — Sat, 01 Jul 2023 10:39:18 GMT

i want to change my cellphone number? Is there anyway i can change it?

Re: change cellphone number

BKNS27 — Fri, 30 Jun 2023 21:03:36 GMT

Yes, simply login to your account and go to the Profile section and pick available numbers supplied by PM.

I recall you can change your number up to 3 times/month but remember to check and change you new number on your Eversafe ID so go to Manage Eversafe ID.

Re: change cellphone number

pmbc — Fri, 30 Jun 2023 21:05:11 GMT

@beth0927 Yes. It's a self serve option. Log into My Account, go to your profile. You'll see your phone number there, click the pencil to edit and you can select a new number.

Re: change cellphone number

esjliv — Fri, 30 Jun 2023 21:09:36 GMT

close @BKNS27 , you can change up to 4 times every 30 days. 🙂

@beth0927 - see steps here to change your number: https://www.publicmobile.ca/en/ns/get-help/articles/change-phone-number

Re: change cellphone number

computergeek541 — Fri, 30 Jun 2023 22:20:43 GMT

problem with the subscription

beth0927 — Mon, 10 Jul 2023 23:07:00 GMT

hi. i recommend my friend to a public mobile and she registered the sim card but its jot working. i try to call her but it says its not registered. she try to sign in but she needs a confirmation number but how can she get a confirmation number if the number doesn’t exist

Re: problem with the subscription

esjliv — Mon, 10 Jul 2023 12:12:47 GMT

@beth0927 - ask her to hit the RESEND CODE a few times, and hopefully she gets the option to get the code emailed.

Has she started her phone or performed a reset of the device's network settings yet? If not, ask her to do that.

Can she try her sim into another phone? If services still don't work, than ask her to submit a ticket to CSA.

Ways to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, OR

2-go to your envelope at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support (link is provided in #3 below as well).

3 -Use this link (same as #2) Private Message to Public Mobile Customer Support Agents (CSA)

Re: problem with the subscription

Handy1 — Mon, 10 Jul 2023 12:23:56 GMT

@beth0927 Try rebooting the phone first . And for code hit resend a few times you should be given an option for code be send to email instead . If you need supports help here’s the link

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: problem with the subscription

esjliv — Mon, 10 Jul 2023 12:26:15 GMT

@Handy1 were you stuck in lala land for 11 minutes and missed my suggestions? LOL

Re: problem with the subscription

Handy1 — Mon, 10 Jul 2023 12:45:27 GMT

@esjliv LOlL yes dr appointment checking in and answering questions . And trying to respond here . I’m clearly no good at multi tasking 😞

Re: problem with the subscription

esjliv — Mon, 10 Jul 2023 12:38:05 GMT

@Handy1 i get that. 😅. When I am on mobile, I get delays in community posting that are nowhere near what I get when i am on desktop.

typo

problem about tthe sim card

beth0927 — Tue, 11 Jul 2023 13:02:23 GMT

Hi! Need sone help with my friend. After ahe change her number. She cant even use it ti call or message. i even called the number it says diesnt exist? And dont know what to do. public moblike doeant have a number to call

Re: problem about tthe sim card

esjliv — Tue, 11 Jul 2023 12:46:56 GMT

@beth0927 - can she log into her My Account here: https://eversafe.id.telus.com/user/auth?goto=https%3A%2F%2Fauth.telus.com%3A443%2Fam%2Foauth2%2Fauthorize%3Flocale%3Den%26redirect_uri%3Dhttps%3A%2F%2Fmyaccount.publicmobile.ca%26nonce%3D0hw35ROGxhvPSOxb48eu3XRK%26response_type%3Dcode%26scope%3Dopenid%2520profile%2520email%25202265%25201997%25201995%25201966%25201967%25201968%25201970%25201971%25201965%25201969%25201972%25201979%2520S-1%26code_challenge%3DnFGDTOBYZeAor9txmLsgj9cSkExDVPxjLVUA48vytvw%26code_challenge_method%3DS256%26state%3D5sB3WcCjUR4-RygaLdocBX_A%26client_id%3D908760f5-1626-4288-9750-d1957f2de9f5%26response_mode%3Dquery%26acr%3Dloa2%26acr_sig%3DwraKG_dOD0CNCXRi96NQhH15XFSRFRo3qq6Z39GyaHc

What happens when the previous number is called?

Re: problem about tthe sim card

Handy1 — Tue, 11 Jul 2023 12:47:44 GMT

@beth0927 Have you rebooted the phone or reset network settings . Did you only change phone number or port a number into PM ?

Re: problem about tthe sim card

esjliv — Tue, 11 Jul 2023 12:49:14 GMT

Oh, @beth0927 you have multiple posts, are they all the same issue? Did you or your friend contact Public Mobile yet about this? What did the agent say?

You know we do not have access to anyone's accounts right? We are all customers and members, just like you.

Re: problem about tthe sim card

beth0927 — Tue, 11 Jul 2023 16:47:57 GMT

dow can i contact them? no email. no representative to talk? i wish they have a phone number or a chat to message them?

Re: problem about tthe sim card

Handy1 — Tue, 11 Jul 2023 16:48:37 GMT

@beth0927 Here’s how

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: problem about tthe sim card

beth0927 — Tue, 11 Jul 2023 16:49:02 GMT

says its not exust

Re: problem about tthe sim card

beth0927 — Tue, 11 Jul 2023 16:51:04 GMT

did everything but still nothing. i wish i can contact them or maybe a email to communicate

Re: problem about tthe sim card

beth0927 — Wed, 12 Jul 2023 20:39:56 GMT

thank you. i hope i can received q message back.