topic Re: Unable to subscribe plans in Get Support

Unable to subscribe plans

Alexy1018 — Fri, 14 Jul 2023 21:02:36 GMT

Hi,

I did try to subscribe a new plan, with migrating my number from fido. However, the app or even we page shows me error while doing subscription.

Re: Unable to subscribe plans

Handy1 — Fri, 14 Jul 2023 20:10:47 GMT

@Alexy1018 So you’re trying in the website .first check credit card make sure you were not charged . If not try again but try on the app start to finish . If you happen to be trying in the app . Maybe uninstall it and reinstall before trying again

Re: Unable to subscribe plans

Handy1 — Fri, 14 Jul 2023 20:12:49 GMT

Adding are you trying to order a SIM card ? Or do you have one in hand . Also there is option for eSIM where you don’t have to wait for SIM card but your phone needs to support eSIM

Re: Unable to subscribe plans

Alexy1018 — Sat, 15 Jul 2023 01:47:57 GMT

I purchase a new SIM card outside. And it's on my hand. But when I logged on, it showed me this message, and I choose any of 3 options (buy SIM, already have SIM, purchase SIM outside), system still shows the same error...

Re: Unable to subscribe plans

Alexy1018 — Sat, 15 Jul 2023 01:51:26 GMT

I did try the reinstallation, it doesn't work. Error still exists upon logon...

Re: Unable to subscribe plans

Handy1 — Sat, 15 Jul 2023 01:52:16 GMT

@Alexy1018 Maybe u install the app re install app and use a different email or make or create a new one . And you can also change that later . In my account . If you want

Re: Unable to subscribe plans

softech — Sat, 15 Jul 2023 02:03:31 GMT

@Alexy1018

there was another post earlier today with the same issue. You will need support to help to manually put in the sim card number for you and complete the activation

Please message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Unable to subscribe plans

Alexy1018 — Sat, 15 Jul 2023 02:14:22 GMT

Thank you for your comment, I'm trying to approach to them.