topic Re: Unblock a phone in Get Support

Unblock a phone

BigAndrew — Fri, 14 Jul 2023 21:04:52 GMT

My phone was blocked by Bell awhile ago (reported stollen and found). It now works with a Bell sim but shows SOS with Public Mobile Sim. How do I get Public Mobile to sync up and unblock the IMEI? Ok

Re: Unblock a phone

softech — Fri, 14 Jul 2023 18:43:35 GMT

@BigAndrew

it should be asking you a code instead of SOS.

Check if your phone is blacklisted first

https://www.devicecheck.ca/check-status-device-canada/

if it is clean, test with a Bell sim again if possible

and you likely need to ask Bell for a carrier unlock code

Re: Unblock a phone

hTideGnow — Fri, 14 Jul 2023 18:43:40 GMT

@BigAndrew

did it ask for a PUK code? if it is asking that, you need to call Bell for an unlock code

Re: Unblock a phone

BigAndrew — Fri, 14 Jul 2023 18:48:31 GMT

Bell unblocked just over an hour ago and works with a Bell sim. I checked the site you sent and it still shows lost or stolen

Any ideas? Does this process take awhile?

Re: Unblock a phone

softech — Fri, 14 Jul 2023 18:54:52 GMT

@BigAndrew

the unblock will need couple days for all carrier to sync. So, expect as many as 7 days