topic Re: Phone does not support E Sim in Get Support

Phone does not support E Sim

rezwandu37 — Fri, 14 Jul 2023 18:06:09 GMT

I have purchased a 43 dollar package. But unfortunately my phone does not support Esim. Now I want to discontinue my subscription because i already have purchased another package with different service provider.

Re: Phone does not support E Sim

softech — Fri, 14 Jul 2023 18:10:06 GMT

@rezwandu37 Yes, not every phone has eSIM support, what phone do you have?

First, PM is a prepaid provider and would not be able to provide refund. But still, you need to login My Account to disable Autopay so PM won't charge you again. Please login My Account, go to Profile Page, click Manage Subscription and toggle off Subscribed

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

If you cannot login My Account for any reason, message support and ask them to remove the credit card from your account so they cannot charge you again. Message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Phone does not support E Sim

hairbag1 — Fri, 14 Jul 2023 18:16:39 GMT

@rezwandu37

as a prepaid service, you'll likely not get a refund as you opted to cancel your account. If you've ported away to Telus / Koodoo, ask if they'll give you some pecuniary consideration....they're both related to Public Mobile so it wouldn't hurt to ask at least.