topic Re: US Roaming Add-on Not Available? in Get Support

Re: US Roaming Add-on Not Available?

ReillyWood — Tue, 04 Jan 2022 20:14:40 GMT

I'm having this same problem again on one of my family's accounts. Need help.

Rob Wood

Re: US Roaming Add-on Not Available?

Luddite — Thu, 04 Jan 2018 17:18:02 GMT

@ReillyWood You have posted to an old thread. In future you will have more assurance of help by creating your own topic on the forum (which I have done for you today), or sending a private message directly to the moderators.

For add-ons make a payment so that Available Funds equal the add-on cost then go back to main account page and buy the add-on. Activation REQUIRES these two stages. See this post for better detail: https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/HOWTO-Purchasing-Add-ons/m-p/198974#M22572

If you have already done these two steps and the add-on is not showing in your account,

Click this: message to moderators to send a private message to the moderator team with your phone number, account PIN, and an explanation.

Re: US Roaming Add-on Not Available?

srlawren — Thu, 04 Jan 2018 19:16:15 GMT

@ReillyWood if @Luddite's reply hasn't addressed your concern, could we get a bit more info please?

Is the problem that you purchased the add-on and it's not working?

If so:

Did you verify you did both steps of the purchasing process? Please see the link Luddite provided for more info on the process
Are you in the US now? Are you getting any service? Is your phone showing any errors or messages like No Serivce, etc?
Did you try manually selecting either AT&T or T-Mobile rather than leaving network selection on automatic?
What is the brand and model of your phone?

Or is it that you had one of the data add-ons and ran out of data and want to buy another but don't see it in the list?

Or something else entirely?