topic Public Mobile SIM card in Get Support

Public Mobile SIM card

Sdale — Fri, 14 Jul 2023 14:36:34 GMT

Is there a contact info to check on progress of receiving my PM SIM card?

Re: Public Mobile SIM card

softech — Fri, 14 Jul 2023 14:38:37 GMT

@Sdale

Sim card delivery from PM online could be as many as 3 weeks

if you need to confirm the order status, please message support direct with your order number:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Re: Public Mobile SIM card

Handy1 — Fri, 14 Jul 2023 14:45:21 GMT

@Sdale

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Public Mobile SIM card

hairbag1 — Fri, 14 Jul 2023 14:48:10 GMT

@Sdale

for a new account, you can get an esim which is instant. The only fly in that ointment is that PM has a short list of eligible phones for esim usage.

Re: Public Mobile SIM card

hTideGnow — Fri, 14 Jul 2023 14:51:48 GMT

HI @Sdale

how long you have waited? if it has been too long , ask them to let you buy in store (Telus and Koodo) and credit you back the extra money you spent for that

Re: Public Mobile SIM card

Sdale — Fri, 14 Jul 2023 15:12:50 GMT

I tried to sign up with PM a year ago, the online ordered SIM card never arrived so I remained with BELL. 10 days ago I tried PM ago, my sign up got attached to the SIM card lost a year ago. I thought I was gettinf an eSIM. I ordered another SIM onlin, not here yet and am wanting to track it. Getting plenty frustrating. I have no phone or text service for past 10 days

Re: Public Mobile SIM card

Sdale — Fri, 14 Jul 2023 15:14:45 GMT

I am in rural Newfoundland, we do not have access to any TELUS stores. Can you walk me through how to get an E-SIM if that is an instant solution?

Re: Public Mobile SIM card

softech — Fri, 14 Jul 2023 15:18:23 GMT

@Sdale

the esim solution depends on your phone. Most eSIM compatible phones can be used on PM. What kind of phone do you have?

If you rather physical sim card, a better option would be to get sim card from Amazon instead.

And yes, if you tried activation before, your email could still tied to the wrong account. It is best to activate with a different email address, or you will need support to clear that up for you