topic Re: Curious in Get Support

Curious

Balfe1990 — Fri, 14 Jul 2023 05:59:51 GMT

When was my account activated what year and month how can I find out

Re: Curious

dust2dust — Fri, 14 Jul 2023 06:06:44 GMT

If you still have your welcome email then that's when. If you're on rewards then go to the rewards page and discover points shows your next anniversary. Go back from that by which loyalty dollar you get. I'm not sure how to tell with points. Don't switch to points if you're on rewards.

Re: Curious

BKNS27 — Fri, 14 Jul 2023 07:25:33 GMT

@Balfe1990

You can also login to your account and go to the Payment section and see when your first payment was (the drop-down menu will go back 12 months) along with the email from PM welcome to the service.

Re: Curious

hairbag1 — Fri, 14 Jul 2023 08:04:42 GMT

@Balfe1990

if you're still not certain when your account was activated, ask a CSA to look into it for you. They'll likely want as much account related info as you can provide ie: phone number, account number; PM pin number; address on that account...etc. Click this link to start conversation with CSA...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Curious

Priority — Fri, 14 Jul 2023 08:14:01 GMT

Do you delete your old emails? I like never, ever delete my emails so I still have the Original 'Welcome' and Activation emails somewhere deep in my inbox from Public Mobile.

Have you checked there?

Re: Curious

softech — Fri, 14 Jul 2023 11:56:15 GMT

@Balfe1990 are you on the old rewards or new one?

if old rewards, how much loyal rewards you are getting now?

if new reward system, and you didn't migrate from old to new, you would have joined less than 1.5 years

Re: Curious

Dublicate_acct — Fri, 14 Jul 2023 13:55:54 GMT

log into your My Rewards
Select Discover Public Points.
You will see below with a date of your next anniversary date.