topic Re: Come back to public mobile with E-sim in Get Support

Come back to public mobile with E-sim

ljtebay — Fri, 14 Jul 2023 02:33:15 GMT

Previously I used a dual sim phone and had one service with Sasktel and one with Public Mobile. Then I picked a Galaxy Fold 4 with a physical sim and Esim. I switched from Public Mobile to Koodo with E-sim to get the same dual sim functionality. But honestly, my experience with Koodo has been terrible and I'd like to come back to Public Mobile with E-sim. Should I just create a brand new account or can I come back to my old account as I get some rewards with some referrals.

Re: Come back to public mobile with E-sim

Handy1 — Fri, 14 Jul 2023 03:05:20 GMT

@ljtebayif you’re want to use eSIM you need to create a whole new account . As eSIM is only for new activations

adding @ljtebay the only way you could comeback to your old PM account is if it was less then 90 days and you didn’t port the number to Koodo

Re: Come back to public mobile with E-sim

ljtebay — Fri, 14 Jul 2023 03:06:23 GMT

I did port the number, so I'll just create a new account.

Re: Come back to public mobile with E-sim

Handy1 — Fri, 14 Jul 2023 03:09:37 GMT

@ljtebay Then yes you have to create a new account and also it best to probably use a different email then before . As. It requires supports help to do so . But you can always change email again after the the fact in your my account .

Re: Come back to public mobile with E-sim

cairis — Fri, 14 Jul 2023 03:15:12 GMT

This is ljtebay on his new account. I used a different email. Although it didn't want let me use the same credit card, so I tried a different one. That worked but I got an error message M.8703.

Re: Come back to public mobile with E-sim

Handy1 — Fri, 14 Jul 2023 03:20:05 GMT

@cairis so you reboot the phone and services work ? At what point do you see this error message

Re: Come back to public mobile with E-sim

softech — Fri, 14 Jul 2023 03:48:40 GMT

@cairis @ljtebay

you should be using a different email address to sign up the new account (PM's Eversafe system is having some issue with people re-using old email)

At which point you got the error message? If you not at the payment step yet, use a new email address, then use the app and try again. (If you were using app earlier, please uinstall it first, then reinstall to avoid cache issue)

Re: Come back to public mobile with E-sim

cairis — Fri, 14 Jul 2023 03:54:37 GMT

I got the message after I added my credit card. It was on the website, not the phone. I did use a different email account.

Re: Come back to public mobile with E-sim

softech — Fri, 14 Jul 2023 04:03:23 GMT

@cairis PM has not charged you yet?

if not, try to use app from beginning to activate