topic Re: No sim error on new activation in Get Support

No sim error on new activation

Lv70 — Fri, 14 Jul 2023 00:30:50 GMT

I’ve tried multiple phones and sims - no sim error and cannot receive code to finish account

Re: No sim error on new activation

softech — Fri, 14 Jul 2023 00:03:32 GMT

@Lv70

I believe you are activating physical sim card?

at which stage you are at? you passed the phone number choosing step?

you might want to open ticket with support and have them to assist:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: No sim error on new activation

Lv70 — Fri, 14 Jul 2023 00:34:57 GMT

Physical sim, I’ve passed phone number and payment but cannot receive code

Re: No sim error on new activation

Lv70 — Fri, 14 Jul 2023 00:36:00 GMT

Ticket opened but tech not understanding issue

Re: No sim error on new activation

softech — Fri, 14 Jul 2023 00:38:34 GMT

@Lv70

We saw people reporting this issue before, support should know. Send support the picture by replying and hope they understand your issue 🙂

if you put the sim in a phone, can the sim connects to PM network?

Re: No sim error on new activation

Lv70 — Fri, 14 Jul 2023 00:40:37 GMT

The sim cannot connect to the network and in ticket I’m not seeing option to add pic and tech appears ready to close ticket, therefore I need someone else to take ownership of issue.

Re: No sim error on new activation

softech — Fri, 14 Jul 2023 00:42:27 GMT

@Lv70

it is a messaging. So, you can just copy and past the pictures over

or put this direct link to your pictures when you reply support

https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/85458i593D8636D5E7A827/image-size/medium?v=v2&px=400

Re: No sim error on new activation

Lv70 — Fri, 14 Jul 2023 00:46:18 GMT

Ticket 305226-648

Re: No sim error on new activation

softech — Fri, 14 Jul 2023 00:48:01 GMT

@Lv70 we are just customers here 🙂

I am looking at your posts again, it said No SIM.

did you try to reseat your sim card? Power off, pull it out and wipe it clear. Then put it back in and power up again

if possible, put the sim in another phone as well to test

Re: No sim error on new activation

Lv70 — Fri, 14 Jul 2023 00:49:25 GMT

I’ve tried another phone and another sim, isolated to this activation

Re: No sim error on new activation

Lv70 — Fri, 14 Jul 2023 00:58:25 GMT

Can someone update my ticket??

Re: No sim error on new activation

Lv70 — Fri, 14 Jul 2023 13:55:09 GMT

Service STILL not working!!!!

Re: No sim error on new activation

dust2dust — Fri, 14 Jul 2023 14:00:51 GMT

Send another private message. Or reply to that ticket (you got a ticket#? I though it wasn't working, maybe they fixed it). Maybe a different agent will have a better clue. Or ask whoever answers to escalate.

Re: No sim error on new activation

Lv70 — Fri, 14 Jul 2023 14:15:42 GMT

I’ve asked for escalation, ticket to be updated, and not working soon it will be request to close multiple accounts

Re: No sim error on new activation

Lv70 — Fri, 14 Jul 2023 14:16:51 GMT

Steps completed yesterday