https://productioncommunity.publicmobile.ca/t5/Get-Support/registering-problems/m-p/209528#M70869 <P>It sounds like you hit a bit of a snag with the self-serve portal.&nbsp; There are sometimes issues with particular web browsers but give Chrome with Incognito mode a try - most people have success with the activation portal using it.</P><P>&nbsp;</P><P><SPAN>Otherwise, you'll need the help of a moderator to get your account sorted out.</SPAN></P><P><BR />Send a private message to <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437">@CS_Agent</a>,&nbsp;include your following information:<BR />- account number<BR />- phone number<BR />- sim card number (if you have it)<BR />- a brief description of what has happened during the activation process...<BR /><BR />…and they will be able to look into it for you.&nbsp; They work 9am to 9pm and answer messages in the order they receive them.</P><P>&nbsp;</P><P>Click the link for an explanation on how to private message the moderators: <A href="https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder" target="_blank">https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder</A>...</P> Thu, 04 Jan 2018 11:46:28 GMT Taekgun 2018-01-04T11:46:28Z https://productioncommunity.publicmobile.ca/t5/Get-Support/registering-problems/m-p/209523#M70868 <P>I registered, entered all the pertinent information, took a picture of it, so I knew "exactly" how username/password was entered.&nbsp; I tried to log in, and it said that "account not found"&nbsp; (or something similar to that affect).&nbsp; I have a SIM card, and I just wanted to pay and get my phone working, I got a phone # too, but that also came as inactive.&nbsp;&nbsp;</P> Tue, 04 Jan 2022 20:14:33 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/registering-problems/m-p/209523#M70868 xmarking 2022-01-04T20:14:33Z https://productioncommunity.publicmobile.ca/t5/Get-Support/registering-problems/m-p/209528#M70869 <P>It sounds like you hit a bit of a snag with the self-serve portal.&nbsp; There are sometimes issues with particular web browsers but give Chrome with Incognito mode a try - most people have success with the activation portal using it.</P><P>&nbsp;</P><P><SPAN>Otherwise, you'll need the help of a moderator to get your account sorted out.</SPAN></P><P><BR />Send a private message to <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437">@CS_Agent</a>,&nbsp;include your following information:<BR />- account number<BR />- phone number<BR />- sim card number (if you have it)<BR />- a brief description of what has happened during the activation process...<BR /><BR />…and they will be able to look into it for you.&nbsp; They work 9am to 9pm and answer messages in the order they receive them.</P><P>&nbsp;</P><P>Click the link for an explanation on how to private message the moderators: <A href="https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder" target="_blank">https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moder</A>...</P> Thu, 04 Jan 2018 11:46:28 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/registering-problems/m-p/209528#M70869 Taekgun 2018-01-04T11:46:28Z