topic Activation error - We encountered an error processing your request. in Get Support

Activation error - We encountered an error processing your request.

PoprocksCk — Thu, 13 Jul 2023 20:55:29 GMT

I have PAID for Public Mobile, $10 for the SIM card and 39.00 for a month of service, and yet, when I try to activate, I get this error, with no options as to how to troubleshoot.

Please advise.

Re: Activation error - We encountered an error processing your request.

softech — Thu, 13 Jul 2023 21:02:46 GMT

@PoprocksCk not sure if it is problem with activation server, you are the second post I see in the last 10 mins

Wait an hour and try again using an app to activate

Re: Activation error - We encountered an error processing your request.

PoprocksCk — Thu, 13 Jul 2023 20:59:35 GMT

Thanks - will do

Re: Activation error - We encountered an error processing your request.

HALIMACS — Thu, 13 Jul 2023 21:01:44 GMT

@PoprocksCk

I presume you tried rebooting your device, resetting network connections, and toggling airplane mode on and off?

Also try putting the SIM card in another device to see if it can connect to public mobile service.

Re: Activation error - We encountered an error processing your request.

leetrevino — Thu, 13 Jul 2023 21:11:06 GMT

I am a PC APP Developer and was activating & porting via PC & the Mobile APP and had to restart my browser to purge cache and restart mobile devices after each step especially when swapping Sims in & out. While doing any port or activation also make sure you write down logins and passwords in case you need to reboot devices and relog in. I do several per week so purging cache is required going between client logins on the same devices. Public mobile has device security which could require 6 digits entries from Sim or Email.

Re: Activation error - We encountered an error processing your request.

Aatif — Thu, 13 Jul 2023 21:28:52 GMT

I'm having the same issue. Bought the $10 sim and $39 plan. It won't let me sign into my account through the app, website, diff browsers. I've cleared my cache/cookies and still nothing.

Re: Activation error - We encountered an error processing your request.

lehinh96 — Fri, 14 Jul 2023 02:40:26 GMT

I'm having same issue as well. I did clear cache and restart app. Both web browser and mobile app does not work.

Re: Activation error - We encountered an error processing your request.

PoprocksCk — Fri, 14 Jul 2023 16:41:04 GMT

Still having the problem as well. I also tried on the "app" (it just loads a Chrome instance... yay for more unnecessary crap on my phone), and it doesn't even let me log in, giving me the error message: "Something went wrong. Please try again."

Seriously broken infrastructure here.

Re: Activation error - We encountered an error processing your request.

softech — Fri, 14 Jul 2023 16:42:19 GMT

@PoprocksCk PM has not charged you yet?

no worry, open a ticket with support and they can sort it out. Please message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Activation error - We encountered an error processing your request.

PoprocksCk — Fri, 14 Jul 2023 18:04:47 GMT

Thanks I opened a ticket and tech support were able to complete the activation for me.

Re: Activation error - We encountered an error processing your request.

softech — Fri, 14 Jul 2023 18:07:31 GMT

@PoprocksCk that was fast.

I really see PM improving with great focus on improving support 🙂