topic Re: Double billed in Get Support

Double billed

Emberz — Thu, 13 Jul 2023 20:14:33 GMT

The message says to contact a customer service agent. Since im new. How do 8 do tha5?

Re: Double billed

softech — Thu, 13 Jul 2023 20:25:41 GMT

@Emberz to contact agent, message them

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

for the billing issue, Where you see the double payments? Were they on the credit card or were they on the Payment History on My Acocunt (https://myaccount.publicmobile.ca/en/account/payment/payment-history ) ?

If you see them on your credit card, check if one of the charge is just a pending charge while only one of them is the posted charge

If they are on Payment history on My Account, please note that each renewal will show at least two transactions on payment history on My account. Only one entry shows actual PM charge, show how much PM charged your card and applied the amount to your Available Fund in My Account. The other entry, likely couple hours later on the same day, will be showing how PM uses the money from your Available fund in My Account for plan renewal.

Post us a screenshot of you have questions

Re: Double billed

BKNS27 — Thu, 13 Jul 2023 21:10:57 GMT

@Emberz

Where did you see that you are double charge?

On your account or on your CC statement?

Re: Double billed

Emberz — Thu, 13 Jul 2023 23:03:10 GMT

The double billing is on my credit card in June. They have since asked for a screenshot of my cc statement showing the double billing. Wow what a frustrating run around I’ve been gett8ng. Oh well

Re: Double billed

Emberz — Thu, 13 Jul 2023 23:06:00 GMT

Ok thanks for the information on PM procedures. Their agent asked for a copy of my cc statement showing the double billing so we will see if they can figure it out now.

Re: Double billed

Emberz — Sun, 23 Jul 2023 16:21:57 GMT

Yes the double billing showed on my c card statement

Re: Double billed

Emberz — Sun, 23 Jul 2023 16:25:30 GMT

I’ve sent a screenshot of my credit card statement to an agent. Hopefully they will get back to me although it’s been some time and I’ve heard nothing back so far. Being new to PM I find it a little unnerving that it takes this long to solve an obvious double billing.