topic Re: First time activation in Get Support

First time activation

Norm61 — Thu, 13 Jul 2023 16:35:18 GMT

I recently signed up for Public Mobile. I paid $39.55 on my Visa ($25 for the first month, $10 for the sim card, plust tax). I recently received the sim card and was trying to activate it on my phone. I downloaded the Public Mobile app on my phone ], logged in but now i am being put through the entire process on selecting a subscription. Didn't I already do that? I simply want to get activate this new sim card that was sent to me and get a new phone number. What are the steps that I need to do that? thanks.

Re: First time activation

esjliv — Thu, 13 Jul 2023 16:38:10 GMT

@Norm61 - good question. when you first signed up and paid for the $25 plan was there other instructions to do once you received the sim card?

Maybe they can help you here: Click this link to use the: Public Mobile Online Activation Assistance

Re: First time activation

Yummy — Thu, 13 Jul 2023 16:43:07 GMT

App should offer you to select a number and complete activation.

"5. Finish Setup - If you are on the website, download the Public Mobile app to continue setting up your subscription. If you are on the app, continue to select a new number or transfer an existing number and follow the steps on the app to finish"

If in doubt contact agent for assistance to avoid accident double payment.

Re: First time activation

Norm61 — Thu, 13 Jul 2023 16:56:32 GMT

I am stuck a Step 1 "Select a Subscription". I thought that is what I did when I paid the $25 plus the $10 to get the sim card. The only instructions with the sim card was to download the Public Mobile app, which I did.

Re: First time activation

esjliv — Thu, 13 Jul 2023 17:06:29 GMT

@Norm61 - have you signed up to EverSafe for logging in?

Re: First time activation

esjliv — Thu, 13 Jul 2023 17:14:23 GMT

@Norm61 - when you started the activation in the app, did you get an option to choose the "I already have a SIM card" ?

Re: First time activation

Norm61 — Thu, 13 Jul 2023 17:22:35 GMT

no, what is EverSafe?

Re: First time activation

esjliv — Thu, 13 Jul 2023 18:27:54 GMT

@Norm61 wrote:
no, what is EverSafe?

@Norm61 - EverSafe is the portal in which Public Mobile members use to log into My Account and Community Account.

See more info. here: https://www.publicmobile.ca/en/ns/get-help/articles/eversafe-faqs