topic @CS_Agent in Get Support

@CS_Agent

CoraPWEP — Thu, 13 Jul 2023 16:00:22 GMT

I need to access my invoices paid for February and March for an expense claim for work. Can I please get help with that?

Re: @CS_Agent

Handy1 — Thu, 13 Jul 2023 16:01:41 GMT

@CoraPWEP we are just customers like you trying to help . But Here’s how to submit ticket with support

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @CS_Agent

dust2dust — Thu, 13 Jul 2023 16:02:03 GMT

Have you logged in to your account and gone to payment history and selected a data range and then selected download? Is that output what you would need?

Re: @CS_Agent

esjliv — Thu, 13 Jul 2023 16:02:37 GMT

@CoraPWEP - nope, we are not CS_Agents here. Curious why did you tag them in your subject?

You can look back in payment history in your My Account for amounts charged, but it won't include taxes.

If you need those past 'invoices' then you could ask CSA. Ways to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, OR

2-go to your envelope at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support (link is provided in #3 below as well).

3 -Use this link (same as #2) Private Message to Public Mobile Customer Support Agents (CSA)

Re: @CS_Agent

BKNS27 — Thu, 13 Jul 2023 17:07:22 GMT

@CoraPWEP

All you need to do is to login to your account and go to the Payment section. There you will have the option for 30 days, 60 days, 90 days or custom drop-down menu.

Just select the one you need and print out.

Re: @CS_Agent

CoraPWEP — Fri, 04 Aug 2023 20:20:31 GMT

It only shows past three months. I need a couple months past that.

Re: @CS_Agent

Handy1 — Fri, 04 Aug 2023 20:22:19 GMT

@CoraPWEP Ask support to help you for this

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437