topic Accidentally added 3gb add-on, need to be reverted in Get Support

Accidentally added 3gb add-on, need to be reverted

hlpnghnd — Thu, 13 Jul 2023 17:15:49 GMT

~~@ CS_admin~~ could you please help cancel 3gb $30+tax add-on in my account that was done accidentally and refund the paid amount?

edited by computergeek541: Neither CS nor CS_admin are Public Mobile employees. Please do not provide any information about your account to these usernames.

Re: Accidentally added 3gb add-on, need to be reverted

hlpnghnd — Thu, 13 Jul 2023 15:17:41 GMT

@CS_Agent

Re: Accidentally added 3gb add-on, need to be reverted

hairbag1 — Thu, 13 Jul 2023 15:18:22 GMT

@hlpnghnd

click on this link to start a conversation with the CSA...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Accidentally added 3gb add-on, need to be reverted

softech — Thu, 13 Jul 2023 15:28:04 GMT

@hlpnghnd PM is a prepaid provider and usually do not provide refund

However, if it was an honest mistake, they will likely help to reverse the transaction. Please message them here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Accidentally added 3gb add-on, need to be reverted

esjliv — Thu, 13 Jul 2023 18:43:04 GMT

@hlpnghnd - no one who has posted in this thread are CS_Agents or public mobile employees. Community forum Get Support section is where members and customers post to help one another.

Two other members already provided you a method to connect with public mobile. Here are other ways:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, OR

2-go to your envelope at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support .