topic Re: 5g service in Get Support

5g service

Jam69 — Thu, 13 Jul 2023 02:50:33 GMT

I have a 5G plan but I'm not receiving 5G service and there is no option to choose that on my phone anymore after switching from Telus. I am in Alberta.

Re: 5g service

softech — Thu, 13 Jul 2023 02:53:03 GMT

@Jam69

check your network mode, make sure 5G is selected, or 5G Auto on iPhone

You can also try Reset All networks , but please note it will also delete you saved Wifi and Bluetooth connection

But even on LTE, you can test the speed, you would be getting a much better speed than the capped speed of 100Mbps for 4G plan

Re: 5g service

Jam69 — Thu, 13 Jul 2023 03:22:00 GMT

I tried what you suggested but there is no option for 5 g to select.

Re: 5g service

softech — Thu, 13 Jul 2023 03:24:15 GMT

@Jam69

what brand and model your phone?

you sure it has 5G?

and with 4G or LTE connected, check the speed test and let us know the result

https://www.speedtest.net/apps