topic Re: Calls in Get Support

Calls

Giffy — Wed, 12 Jul 2023 23:19:24 GMT

Can’t make a call or receive a phone call. When I call out it says call failed

Re: Calls

Handy1 — Wed, 12 Jul 2023 23:23:01 GMT

@Giffy Is your account active or on hold ( suspended) call *611 what does the recording say . Try to reboot phone or reset network work settings . Try net work in 3G see if it helps with calling if all else fails please

message support directly

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https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Calls

softech — Wed, 12 Jul 2023 23:33:23 GMT

@Giffy

Did you check if your account status is active? To avoid browser cache confusing, please login My account using Incognito mode to confirm account status

If it shows On Hold (Suspended) , then it is a payment issue. Click "Pay Now and Resume Services" to make a manual payment

If it shows active,

first try to reboot the phone
If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
Try to click Reset All Networks and see if it helps
and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem
Also, try the phone in another area if possible, it could be just a local network outage

if none of those works PM supports are your friends

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Calls

velcrow — Thu, 13 Jul 2023 01:49:01 GMT

Yup same thing is happening to me. And sometimes I can send and receive texts, most times I can’t. Been this way all day. Yesterday was fine. Rebooted phone several times. Can’t be a pay issue cause I’m on auto pay.

Re: Calls

softech — Thu, 13 Jul 2023 01:52:22 GMT

@velcrow autopay could fail occasionally.

But if it some of them can be sent just not all, then it is not an account issue

Did you try changing your network to 3G Only? and see if it works?

Try to put your sim card in another phone and see if any difference. By doing that, it could force a sim reprovisioning and it might resolve your problem

If you don't have another phone, click Reset All Networks and see if it helps (please note that will delete your saved Wifi and Bluetooth connections and you will need to add them back after)

Re: Calls

velcrow — Thu, 13 Jul 2023 04:11:11 GMT

Ok, putting the SIM card in another phone worked. I can now make calls and text. I sure hope it stays that way. Thanks to all who helped me through this.

Re: Calls

computergeek541 — Thu, 13 Jul 2023 04:18:34 GMT

@velcrow wrote:
Ok, putting the SIM card in another phone worked. I can now make calls and text. I sure hope it stays that way. Thanks to all who helped me through this.

This may not have been necessary. I also encountered an issue after Public Mobiel had a network outage within the last few days. Calls would not work unless I manaully selected the 3G network or unless I restarted the device. The service might have still worked in the original device.