topic Re: Subscription change from esim to physical sim in Get Support

Subscription change from esim to physical sim

Aayur — Wed, 12 Jul 2023 23:15:04 GMT

I just purchased subscription using esim. Later realized that my phone isnt esim compatible. I have purchased physical sim now. However during activation, app doesnt allow me to uae physical sim and gets stuck at esim and says ohone iant compatible. Can i get help changing my subscription to use physical sim so i can proceed with activation?

Re: Subscription change from esim to physical sim

softech — Wed, 12 Jul 2023 23:18:06 GMT

@Aayur

you can get a physical sim and them open ticket with support and ask them to help on switching it for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

To get a Public Mobile sim card from

local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Free Prime next day shipping)
https://www.amazon.ca/dp/B07R6P5KBB/ (Free Non-Prime 7 days Shipping w/Amazon Tracking)
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Re: Subscription change from esim to physical sim

Handy1 — Wed, 12 Jul 2023 23:18:51 GMT

@Aayur Can you log into your my account if so . Do this your self in profile tab like this

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

if you need help from support here’s that link

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription change from esim to physical sim

Aayur — Thu, 13 Jul 2023 01:05:19 GMT

Logging in to my account takes me to activation page and does not provide me with profile option as you mentioned above. There is no link/place to navigate to the (home?) page where I can select the options you mentioned above.

Re: Subscription change from esim to physical sim

softech — Thu, 13 Jul 2023 01:08:02 GMT

@Aayur yes, you won't get to it since the activation was technically not completed

Please open ticket with support and have them to swap the sim on the system for you, message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Subscription change from esim to physical sim

Handy1 — Thu, 13 Jul 2023 01:09:12 GMT

@Aayur @Please open a ticket with support

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437