topic Can't Login in Get Support

Can't Login

Pierson — Thu, 13 Jul 2023 04:50:35 GMT

I just created a new account with a sim card that I can't activate to find out I can't do anything! All I get is "we encountered an error processing your request", and I can't actually "sign in". And of course, customer service is all online! No live chats! What a disaster! Bye Public, I don't have time for this.

Re: Can't Login

Handy1 — Wed, 12 Jul 2023 23:50:02 GMT

@Pierson @Please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't Login

Pierson — Wed, 12 Jul 2023 23:52:34 GMT

Indeed I did, but if they don't respond tonight, I'm screwed. The community is all I can access.

Re: Can't Login

hairbag1 — Wed, 12 Jul 2023 23:53:19 GMT

@Pierson

Don't blame you but if you wanna have some CSA support, send a message to this link...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Can't Login

softech — Thu, 13 Jul 2023 00:00:29 GMT

@Pierson did you get pass the picking phone number section yet or you are not there?

are you activating eSIM or physical?

For now, message support here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there