topic Re: Pin Password for Account in Get Support

Pin Password for Account

ArtsyT — Wed, 12 Jul 2023 17:28:02 GMT

I have been reading the past posts on resetting or even finding your pin password for your account and when I go on the APP under Account Security Info (as suggested) I only see Voicemail Password - no PIN Password. I have also tried on the website and I only see Voicemail Password as well . I must say this website is not very well organized for users- it is hard to find My Account.

Re: Pin Password for Account

softech — Wed, 12 Jul 2023 17:29:23 GMT

@ArtsyT

check My Account from a browser, it is under Profile

https://myaccount.publicmobile.ca/en/account/reset/pin

Re: Pin Password for Account

Handy1 — Wed, 12 Jul 2023 17:29:59 GMT

@ArtsyT Use this link to it and tap pencil next to pin and you can change it to what ever you like

https://myaccount.publicmobile.ca/en/account/my-profile

Re: Pin Password for Account

dust2dust — Wed, 12 Jul 2023 17:30:54 GMT

How long have you been here? I have read of that option not being available. Maybe they removed it for new sign ups. The substantial problem with that is that then they can't use the 611 service for anything other than basic info.

Re: Pin Password for Account

ArtsyT — Wed, 12 Jul 2023 17:33:59 GMT

Hi Dust2dust I just signed up and yes you have identified why I want to find the Pin

Re: Pin Password for Account

dust2dust — Wed, 12 Jul 2023 17:34:57 GMT

Any luck with the links provided?

Re: Pin Password for Account

ArtsyT — Wed, 12 Jul 2023 17:39:37 GMT

Thanks Handy1 When I go to the link and log in I only see Voicemail password on the page. See attached. I have made note of the link though which is helpful for quick access to my account

Re: Pin Password for Account

Handy1 — Wed, 12 Jul 2023 17:41:32 GMT

@ArtsyT That’s odd please contact support to investigate that . You should have 4 digit PIN code for 611 and for verification purpose

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Pin Password for Account

ArtsyT — Wed, 12 Jul 2023 17:43:06 GMT

Thanks Handy I will do that. I also bought an add on yesterday that I have no access to, so I think my account is not fully migrating in my purchases.

Re: Pin Password for Account

Handy1 — Wed, 12 Jul 2023 17:44:00 GMT

@ArtsyT Double check that like this

Try again incognito/private mode

And or lap top /computer

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

Re: Pin Password for Account

ArtsyT — Wed, 12 Jul 2023 17:44:31 GMT

Not yet I will follow up directly with an agent Thanks

Re: Pin Password for Account

ArtsyT — Wed, 12 Jul 2023 17:46:48 GMT

Thanks Handy1 I have tried refreshing, logging in and out but when I go to make an international call it tells me I am out of minutes. I have sent a message to an agent, just waiting for a response. Thanks again

Re: Pin Password for Account

Handy1 — Wed, 12 Jul 2023 17:50:02 GMT

@ArtsyT What country are you trying to call ?

adding

Countries included in international long distance include: Australia, Austria, Bangladesh, Brazil, Chile, Colombia, Czech Republic, Denmark, France, Germany, Greece, Iceland, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Mexico, Netherlands, New Zealand, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Spain, Sweden, Thailand, Venezuela. Calls must originate from Canada. Any unused minutes will roll over to your next cycle.

Re: Pin Password for Account

ArtsyT — Wed, 12 Jul 2023 17:51:17 GMT

Mexico and the UK

Re: Pin Password for Account

dust2dust — Wed, 12 Jul 2023 17:53:03 GMT

Which add-on did you buy? The above is the 300 minute. No UK. You'd need the other UK add-on to call there.

Re: Pin Password for Account

ArtsyT — Wed, 12 Jul 2023 17:54:07 GMT

Okay so there is another add on for that country. I called Mexico too and no go - told I did not have enough minutes.

Re: Pin Password for Account

Handy1 — Wed, 12 Jul 2023 17:54:40 GMT

@ArtsyT And for Mexico are you 011 52 then contact

Re: Pin Password for Account

ArtsyT — Wed, 12 Jul 2023 17:55:53 GMT

I was using +52

Re: Pin Password for Account

ArtsyT — Wed, 12 Jul 2023 17:59:20 GMT

I tried the 011 52 ... and it rang through and then the call was dropped. I have full PB bars and I am on wifi so it should go through

Re: Pin Password for Account

Handy1 — Wed, 12 Jul 2023 18:05:30 GMT

@ArtsyT It shouldn’t have dropped but wifi calling not supported by PM so wifi should have any affect on that . Try with just phone wifi off maybe . That or this another question for support