topic Re: payment problem and can't submit a ticket in Get Support

payment problem and can't submit a ticket

JF7 — Wed, 12 Jul 2023 16:29:44 GMT

I checked with my bank and my Visa debit card is still working and the is enough money. I'd like to speak with someone because since the payment didn't go through today, I can't use my phone.

Re: payment problem and can't submit a ticket

Handy1 — Wed, 12 Jul 2023 16:33:41 GMT

@JF7 .you may need to wait a. Full hour first before trying again and do it on a different device . But here’s how to submit a ticket

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: payment problem and can't submit a ticket

dust2dust — Wed, 12 Jul 2023 16:33:42 GMT

Can you log in to your account? You can make a manual payment there. Or if you know your 4 digit account pin then you can dial 611 and make a payment there.