topic Re: No phone service! in Get Support

No phone service!

Lindsey94 — Wed, 12 Jul 2023 16:20:49 GMT

I would like to speak or receive some kind of help regarding my useless and unreliable phone service, Public mobile seems to enjoy leaving me high and dry.

Re: No phone service!

dust2dust — Wed, 12 Jul 2023 16:22:13 GMT

Did you recently sign up? Did you use the esim option? Or have you been here a while? Is the account active? When did you last pay?

Re: No phone service!

Handy1 — Wed, 12 Jul 2023 16:22:21 GMT

@Lindsey94 please

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: No phone service!

esjliv — Wed, 12 Jul 2023 16:23:21 GMT

@Lindsey94 - can we try and help here in the community. WE are fellow customers and members. Did you just activate or did you lose services all of a sudden?

Try 1 or more of the below:

restart your phone
toggle into and out of airplane mode
perform a Reset of the device's Network Settings
move your sim card to another phone to see if services works
manually select the 3G / WCDMA ONLY network in your Mobile Connections area in your settings (temporarily) to see if services work

If still issues and you want to contact CSA. Ways to contact Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, OR

2-go to your envelope at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support (link is provided in #3 below as well).

3 -Use this link (same as #2) Private Message to Public Mobile Customer Support Agents (CSA)

Re: No phone service!

Lindsey94 — Wed, 12 Jul 2023 16:25:09 GMT

I’ve been a member for three years now and never had a problem until recently.

Re: No phone service!

Handy1 — Wed, 12 Jul 2023 16:26:30 GMT

@Lindsey94

Outage map in your area:

https://istheservicedowncanada.com/

Re: No phone service!

dust2dust — Wed, 12 Jul 2023 16:27:13 GMT

So that's a pretty good track record. Now it's your turn to have a little hiccup. Life happens.

What recording do you hear when you dial 611?

Re: No phone service!

Lindsey94 — Wed, 12 Jul 2023 16:28:59 GMT

When I’m paying for a service “life just doesn’t happen”! I have a child and need to have reliable service in case of an emergency!

Re: No phone service!

dust2dust — Wed, 12 Jul 2023 16:32:10 GMT

There are never any guarantees when it comes to technical services from any service provider. So help us help you. Can you answer some of the questions already asked so we can help you narrow down where the problem might be.

Re: No phone service!

Lindsey94 — Wed, 12 Jul 2023 16:35:44 GMT

there to nothing wrong with my login or payment options. I can pay and logon just fine. It’s not only me who is having problems with the service. I have many family members who are also having interrupted issues and it’s been happening off and on for a while now.

Re: No phone service!

Lindsey94 — Wed, 12 Jul 2023 16:38:03 GMT

I have restarted my phone, restarted the net work, had to switch to 3G. I’ve tried many things with no success yet.

Re: No phone service!

Handy1 — Wed, 12 Jul 2023 16:39:41 GMT

@Lindsey94 Are you able to get the SIM card in another phone to test .

Re: No phone service!

dust2dust — Wed, 12 Jul 2023 16:42:06 GMT

This place has gone through quite a number of changes recently. Some seem to have been poorly implemented. So we're trying to help you narrow down. If you wish to just deal with support who will ask you all the same things then that's fine. After that then maybe they might be able to do some things that we can't. But we can help you tell them the exact problem.

Adding - ok good. To rule out one possibility can you check with devicecheck.ca.

Re: No phone service!

Lindsey94 — Wed, 12 Jul 2023 16:43:28 GMT

Sadly I don’t have access to another phone at the moment to check the SIM card.. it’s the services thats been affected as I have four other family members who are dealing with the same problems.

Re: No phone service!

dust2dust — Wed, 12 Jul 2023 16:45:46 GMT

That member had earlier suggested looking at outages. Did you look that up?

Re: No phone service!

Handy1 — Wed, 12 Jul 2023 16:46:31 GMT

@Lindsey94 There was a big outage yesterday afternoon . Makes me wonder if this has any connection did you check the outage map in your area

Outage map in your area:

https://istheservicedowncanada.com

Re: No phone service!

Lindsey94 — Wed, 12 Jul 2023 16:53:45 GMT

The closest outage reported was about 15 minutes away from my house. This problem has been going on a lot longer than just a couple days. We’ve been having service issues on and off for the past three months, I am going to try to put in an outage report

Re: No phone service!

dust2dust — Wed, 12 Jul 2023 16:58:10 GMT

And had you also sent a message to support as provided earlier just to go down that direction too?

Are these iphones or Androids? Do you know if volte has been enabled on the devices? Are they all the same phones?

Re: No phone service!

Lindsey94 — Wed, 12 Jul 2023 17:00:43 GMT

Yes, I just sent an email to support all these phones that are having issues are iPhones

Re: No phone service!

Lindsey94 — Wed, 12 Jul 2023 17:11:03 GMT

Actually I’m wrong. Three of the phones are iPhones while two of them are Androids.