topic Re: Usage history in Get Support

Usage history

JenniferBNB — Wed, 12 Jul 2023 13:19:09 GMT

Am I able to access my usage history from Nov 2021? I tried on the website but it doesn't look like it goes back that far. I won't allow me to manually input the dates. Appreciate any help. Thanks!

Re: Usage history

Handy1 — Wed, 12 Jul 2023 13:20:35 GMT

@JenniferBNB Sorry website only lets you go back 90 days . You would need to ask support if they can go back any further for you

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Usage history

HALIMACS — Wed, 12 Jul 2023 13:22:58 GMT

@JenniferBNB

Chances are extremely slim that public mobile will be able to retrieve this information for you.

They are able to go back to the last full year (2022) and provide an account statement which only shows plan amounts and payment amounts.

They won’t be able to show you usage details that far back – sorry.

Re: Usage history

hTideGnow — Wed, 12 Jul 2023 13:37:59 GMT

HI @JenniferBNB

usage history can only go as far as 90 days

Also, the filter does not work, so you have to go through each page to get to those older usage

Re: Usage history

BKNS27 — Wed, 12 Jul 2023 16:09:43 GMT

@JenniferBNB

Sorry your history usage on goes back 1 year (12 months) on the drop-down menu.