topic Re: 100 minutes Canada wide talk plan in Get Support

100 minutes Canada wide talk plan

LJ65 — Tue, 11 Jul 2023 20:15:49 GMT

This plan includes 100 minutes per month. Why do I have no minutes included this month?

Re: 100 minutes Canada wide talk plan

Handy1 — Tue, 11 Jul 2023 21:20:53 GMT

@LJ65 That plan is only 100 outgoing mins . But is unlimited incoming mins and unlimited text 250mb data . And it’s only edit thanks @hairbag1 $15 30 day

Adding check

simply try refreshing the page to check data plan / mins / add ons

For most up to date account info

Re: 100 minutes Canada wide talk plan

hairbag1 — Tue, 11 Jul 2023 21:18:53 GMT

@Handy1

you probly mean $15 / 30 days, huh !!

Re: 100 minutes Canada wide talk plan

dust2dust — Tue, 11 Jul 2023 21:21:26 GMT

Maybe you used them all. Do the refresh icons shown in the images provided. Or is your account active? Or are you getting some other message?

Re: 100 minutes Canada wide talk plan

hairbag1 — Tue, 11 Jul 2023 21:25:08 GMT

@LJ65

if you have the $15 / 30 Day plan you may have used all 100 outgoing minutes already. I have the same plan and have also purchased the $5 / 500 Minutes of Canada wide Calling add-on. If you run outta regular plan minutes (like you seem to have), then those add-on minutes will take over until next regular plan renewal OR you buy a new plan. If you don't use all the add-on minutes, they stay on your account until you use 'em up...even if that takes several months or more.

Re: 100 minutes Canada wide talk plan

LJ65 — Tue, 11 Jul 2023 21:29:36 GMT

I am in a new pay month and have not used any minutes. Should have 100 minutes per month

Re: 100 minutes Canada wide talk plan

LJ65 — Tue, 11 Jul 2023 21:30:09 GMT

Yes

Re: 100 minutes Canada wide talk plan

LJ65 — Tue, 11 Jul 2023 21:33:30 GMT

100 out going minutes per 30 day , correct

i have been with Public Mobile for years and have never had a problem. What has changed?

Re: 100 minutes Canada wide talk plan

LJ65 — Tue, 11 Jul 2023 21:36:02 GMT

I have tried the $5 add on mins but that has not come through. Account is in good standing. Phone is iphone6.

Re: 100 minutes Canada wide talk plan

Handy1 — Tue, 11 Jul 2023 21:37:50 GMT

@LJ65 Yes you should get 100 mins out going every 30 days . Maybe ask support what’s going on

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: 100 minutes Canada wide talk plan

softech — Tue, 11 Jul 2023 21:39:07 GMT

@LJ65

there was some network issues earlier today but is now resolved, please first reboot your phone and try again

Also, try this if that does not work

try change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
Try to click Reset All Networks and see if it helps
and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem
Also, try the phone in another area if possible, it could be just a local network outage

Re: 100 minutes Canada wide talk plan

LJ65 — Tue, 11 Jul 2023 21:48:17 GMT

Thanks.

Re: 100 minutes Canada wide talk plan

Chalupa_Batman — Wed, 12 Jul 2023 02:53:48 GMT

There are already a lot of replies with good answers. I'll add mine if it's cool. The Public Mobile website can, for some reason, create cache and history issues in your browser. Open your browser settings and clear your history. Then clear your cache. Close your browser and log back in and check your account for minutes. I'm pretty sure they'll be there. If not, at least your wife won't see what sites you've been to recently. 🙂