topic Re: Help! in Get Support

Help!

FTT — Tue, 11 Jul 2023 18:38:05 GMT

Hello, I manage this plan for my child but she has been charging add-ons without my permission. I just realized this on my credit card bill.

How can Public Mobile stop sending her offers for additional data during the month? This account is her cel phone but I am the owner of the account. I told her to block Public Mobile from sending her messages but she can easily turn that back on.

Re: Help!

Handy1 — Tue, 11 Jul 2023 18:42:15 GMT

@FTT that’s the problem PM is pre paid so no refunds . So maybe this becomes a teachable moment about the privilege of having a cell phone or it gets taken away best of luck

Re: Help!

softech — Tue, 11 Jul 2023 18:42:24 GMT

@FTT

Make sure she has no access to My Account login and no access to the 4 digits account pin. Without that, she cannot buy addon hersellf

To change the 4 digits account pin, login My Account and go to Profile page

https://myaccount.publicmobile.ca/en/account/reset/pin

Re: Help!

FTT — Tue, 11 Jul 2023 18:44:07 GMT

Hello, she does not have access to my account. She is getting text messages from PM to add data during the month once her data has run out. Any solutions?

Re: Help!

Handy1 — Tue, 11 Jul 2023 18:44:38 GMT

@FTT Might be cheaper for you to just switch it to the 20GB $39 plan . Should not chew thru that much data . Something to consider

Re: Help!

hairbag1 — Tue, 11 Jul 2023 18:44:51 GMT

@FTT

if the young'n is old enough to have a cell phone, perhaps he/she/they should be responsible for their own payment. Get a prepaid Visa card for them to manage the account as they can afford...their self. Log in to that account and change Payment Method to the new Visa debit card.

Re: Help!

FTT — Tue, 11 Jul 2023 18:46:01 GMT

When she receives a text message from PM, do they require a PIN number to add-on data? If so, that would mean that she has found my PIN number somehow

Re: Help!

Handy1 — Tue, 11 Jul 2023 18:46:49 GMT

@FTT No she simply just have to reply YES

Re: Help!

softech — Tue, 11 Jul 2023 18:49:23 GMT

@FTT

for addon data , it is NOT via text message. It is via *611 and 4 digits pin required or login My Account

The text you are talking about is to change plan. Sometimes, not often, PM send text to promo new plan and they just need to reply YES to schedule a plan change. You can stop those text by replying STOP.

Re: Help!

LitlLdy — Tue, 11 Jul 2023 18:51:49 GMT

@hairbag1 wrote:
@FTT
if the young'n is old enough to have a cell phone, perhaps he/she/they should be responsible for their own payment. Get a prepaid Visa card for them to manage the account as they can afford...their self. Log in to that account and change Payment Method to the new Visa debit card.

@hairbag1 , I agree. Also, leaving the card with $0 balance & only loading the funds on it to pay for the plan when it is due. That way nothing else can be paid for due to there’s no more money on the card!

Edit: @FTT , just a suggestion 🙂

Re: Help!

FTT — Tue, 11 Jul 2023 18:51:14 GMT

Does anyone have any solutions? I know PM wants to make money, but she is not the account holder that makes decisions. Is there any way for them not to send her any offers? Who else can I ask

Re: Help!

Handy1 — Tue, 11 Jul 2023 18:53:01 GMT

@FTT Get support to have stop being sent

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and change PIN number and password

Re: Help!

softech — Tue, 11 Jul 2023 18:53:55 GMT

@FTT wrote:
Does anyone have any solutions? I know PM wants to make money, but she is not the account holder that makes decisions. Is there any way for them not to send her any offers? Who else can I ask

@FTT

i was suggesting that above:

https://productioncommunity.publicmobile.ca/t5/Get-Support/Help/m-p/1015185/highlight/true#M707802

and add to it, text STOP to *611 to stop those promotion text

Re: Help!

hairbag1 — Tue, 11 Jul 2023 18:55:58 GMT

@LitlLdy

precisely. And when the ~~brat~~ child runs outta data prematurely...the parent reply could be "oh well, what are YOU going to do now ?" Paper route ? Cut lawns ? Pick weeds ? Sell lemonade ?

Re: Help!

dust2dust — Tue, 11 Jul 2023 18:56:19 GMT

Log in to the account and trace back all the payment history. Maybe post the screenshots here and we can see what she has done. Add-on or plan change. Then we'd know. I think it is that the plan got changed. Not sure how often those texts have been sent out though.

PM would not possibly know who the user of the account is. Minor or not.

Re: Help!

FTT — Tue, 11 Jul 2023 19:03:46 GMT

Hello, are you saying i can ask PM to stop sending text messages with offers? If so, I still do not know how to contact them directly. Where do I send them a Private Message exactly? I have not found this.

Re: Help!

Handy1 — Tue, 11 Jul 2023 19:04:30 GMT

@FTT Here’s how

private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help!

softech — Tue, 11 Jul 2023 19:06:59 GMT

@FTT wrote:
Hello, are you saying i can ask PM to stop sending text messages with offers? If so, I still do not know how to contact them directly. Where do I send them a Private Message exactly? I have not found this.

@FTT

you don't have to message them ,

just reply STOP to one of those promo text, or send STOP to 611

Re: Help!

FTT — Tue, 11 Jul 2023 19:09:28 GMT

So by typing STOP on her phone, she will not receive ANY text messages or offers?

Re: Help!

softech — Tue, 11 Jul 2023 19:11:24 GMT

@FTT wrote:
So by typing STOP on her phone, she will not receive ANY text messages or offers?

@FTT

yes, but this is to stop those promo text

if you think she bought Add-ons, then she has your 4 digits account pin somehow. So, you need to login My Account to change account pin as I advised earlier