topic Re: Unable to Send Texts in Get Support

Unable to Send Texts

SClan85 — Tue, 11 Jul 2023 13:44:09 GMT

Hey Community Members!

I'm not able to send text messages today. I keep getting a "not delivered" message. I have tried restarting my phone and my account is active. I'm able to receive messages, just not able to send. I do not have iMessage on as I have limited data. Any suggestion on how to fix the problem?

TIA!

Re: Unable to Send Texts

Handy1 — Tue, 11 Jul 2023 13:53:21 GMT

@SClan85 This is second post about this today check

Outage map in your area:

https://istheservicedowncanada.com/

Or try network setting in 3G or 5G and see if that helps

Re: Unable to Send Texts

SClan85 — Tue, 11 Jul 2023 14:01:15 GMT

Yes! Thank you for sharing this!! I'm definitely in the outage area.

Re: Unable to Send Texts

Yummy — Tue, 11 Jul 2023 14:33:03 GMT

Do you use native texting app or 3rd party app?

I just tried and SMS works as expected.

Re: Unable to Send Texts

softech — Tue, 11 Jul 2023 14:33:41 GMT

@SClan85 which city and province you are at?

Re: Unable to Send Texts

Ziojoe04 — Tue, 11 Jul 2023 14:57:21 GMT

You aren't alone, a local Facebook post has had hundreds experiencing the same. Is this Shaw all over again?

Re: Unable to Send Texts

Giga — Tue, 11 Jul 2023 17:53:57 GMT

Mine stopped sending text messages after 1:00pm today.

Also I have some issues with calls

Spouse had issues yesterday afternoon, but with texts only.

Re: Unable to Send Texts

softech — Tue, 11 Jul 2023 17:59:28 GMT

@Giga @SClan85 @Ziojoe04

According to Telus Outage site: https://www.telus.com/en/qc/outages

Active outage
Degradation to VoLTE services nationally

Start Time: July 10, 9:08 PM
Last Updated: July 11, 12:00 PM

Impacted services
Mobile - Text
Mobile - Voice

Cause
Under investigation

Re: Unable to Send Texts

Giga — Tue, 11 Jul 2023 18:02:59 GMT

Thank you