topic Re: My cell phone in Get Support

My cell phone

Lifechanges — Tue, 11 Jul 2023 16:54:29 GMT

Hello, I just recently came back to Public Mobile, I can’t phone or receive calls or send out or receive messages. How do I complete my set up.
Thanks

Re: My cell phone

Handy1 — Tue, 11 Jul 2023 16:58:27 GMT

@Lifechanges is your account active . There’s. Major outage nationally effecting voice and text check

Outage map in your area:

https://istheservicedowncanada.com/

Re: My cell phone

Handy1 — Tue, 11 Jul 2023 16:59:43 GMT

@Lifechanges If you’re just setting up today have you rebooted the phone or reset network settings . But to reach support for further help here’s that link also

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: My cell phone

esjliv — Wed, 12 Jul 2023 15:14:03 GMT

@Lifechanges - what do you mean by 'just came back'?

When you call 611 (or # 1-855-478-2542 or # 1-855-4PUBLIC from another device), can Public still find your account? If not, it may have been cancelled.

Accounts/numbers are lost if in nonpayment suspended status for over 90 days.

If you are trying to activate a new account, you need to do that in the app. Is that where you are?