topic Re: esim iphone 8 and previous account no working in Get Support

esim iphone 8 and previous account no working

NorCeci — Tue, 11 Jul 2023 16:01:02 GMT

Please assist me to either reactiviate my old account. Or for the e-sim to work with my iphone 8. Please help.

Re: esim iphone 8 and previous account no working

Handy1 — Tue, 11 Jul 2023 16:04:59 GMT

@NorCeci sorry eSIM won’t work with iPhone 8 just iPhone XS and later . You need a physical SIM card for iPhone 8 .and swap sim number like this in my account

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

adding eSIM is only for new activations not existing so if you tried to switch to eSIM as existing maybe message support to see what can be done @NorCeci

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: esim iphone 8 and previous account no working

softech — Tue, 11 Jul 2023 16:17:02 GMT

@NorCeci

iPhone 8 does not have eSIM itself

And how old was your account? when was the last time you paid for it? If you call 1.855.4PUBLIC , enter 1 for English and enter your phone number, can the system locate your account?

If it can locate the account, then you just need to get a physical sim card (assuming you lost the old one) and pay to resume service

if it cannot locate your account, you will have to get a new sim card and activate a new account.

You can get a Public Mobile sim card from

local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
Amazon.ca: https://www.amazon.ca/gp/product/B06X9ZGDWG/ (Free Prime next day shipping)
https://www.amazon.ca/dp/B07R6P5KBB/ (Free Non-Prime 7 days Shipping w/Amazon Tracking)
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)