topic Did not receive SIM in Get Support

Did not receive SIM

bliner9433 — Tue, 11 Jul 2023 15:36:47 GMT

Hello @CS_Agent , I ordered a Public Mobile Sim on June 21 and it has not been received. The order number is 345991. Can I please get an update or replacement. I need this asap before August 24th as I need it before I go on a trip. Thank you, Brendon

Re: Did not receive SIM

Handy1 — Tue, 11 Jul 2023 15:40:14 GMT

@bliner9433

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Did not receive SIM

Trachel — Tue, 11 Jul 2023 15:44:56 GMT

Handyman. Need help I am in tears have been for two days. I accidentally I guess deleted my esim. I need a solution asap pls help.

Re: Did not receive SIM

KarenNL — Tue, 11 Jul 2023 15:45:57 GMT

I bought mine at Walmart. You may be able to get one locally!

Re: Did not receive SIM

Handy1 — Tue, 11 Jul 2023 15:49:14 GMT

@Trachel If you deleted your eSIM you will need to get a physical SIM card then sign into your my account and swap the sim number like this

SIM SWAPPING profile tabs

Note only do this on lap top or computer/ not mobile device

Re: Did not receive SIM

Handy1 — Tue, 11 Jul 2023 15:51:20 GMT

@KarenNL I got mine at Walmart to but that was many years ago 2018 . So I’m assuming you been With PM for awhile now too . Walmart no longer sells them anymore from my understanding . So other than ordering online from here or Amazon . I just go to a local corporate Telus Koodo store to pick up in person but it’s best to call around first for availability @Trachel @bliner9433

Re: Did not receive SIM

KarenNL — Tue, 11 Jul 2023 15:52:32 GMT

oh sorry didn't realize. yes you are right it had been many years!

Re: Did not receive SIM

BKNS27 — Tue, 11 Jul 2023 16:33:58 GMT

@Trachel

PM also send a QR code by email. So there should be a copy of the QR code of the eSIM in your email.