topic Re: Need PUK number in Get Support

Need PUK number

Vader91 — Tue, 11 Jul 2023 02:58:35 GMT

Need my PUK number and no clue how to access it: Need help asap

Re: Need PUK number

softech — Tue, 11 Jul 2023 03:00:07 GMT

what was the exact error message? Depends on the message, you have to ask the PUK code from different places

If it is a Samsung and if the message is "SIM network PIN blocked. Enter SIM network PUK." ,
call Samsung 1-800-726-7864 for a master unlock code.
The only info you will need to provide is the IMEI and where the phone was purchased|

If the message is “PIN unlock key (PUK)” or "Enter PUK Your SIM Card, SIM cannot be accessed" or on an iPhone's status bar showing "Locked SIM"
open message support there: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

If the message is "SIM network unlock PIN" or "SIM ME lock code NP" or "SIM not Supported" or on an iPhone's About->Carrier Lock showing "SIM locked"
You have to ask the carrier where you got the phone from for the carrier unlock code.
(Sorry, for this particular issue, PM support would not be able to help)

Re: Need PUK number

Vader91 — Tue, 11 Jul 2023 03:26:49 GMT

Appreciate the info. I have an iPhone, it says “ Your sim cannot be accessed. Please call your carrier to obtain your PUK number”.

Re: Need PUK number

softech — Tue, 11 Jul 2023 03:28:22 GMT

@Vader91

then you will need to open message support here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or use this direct link to open Chatbot ticket: https://urlshortner.tiia.ai/Oyn1L6
**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there.

Re: Need PUK number

computergeek541 — Tue, 11 Jul 2023 03:37:12 GMT

self solution removed

Re: Need PUK number

BKNS27 — Tue, 11 Jul 2023 06:47:31 GMT

@Vader91

The PUK was something you set on your iPhone. You must have accidentally set the PIN.