topic Re: Automatic top up in Get Support

Automatic top up

gchan120 — Tue, 11 Jul 2023 01:54:42 GMT

My account showed an automatic top up which I never requested. Why did it happen?

Re: Automatic top up

Handy1 — Tue, 11 Jul 2023 01:56:02 GMT

@gchan120 Auto pay does this off your credit card on night before renewal to pay for you phone

Re: Automatic top up

softech — Tue, 11 Jul 2023 01:57:47 GMT

@gchan120 when you first setup , at the payment step where you put your credit card, there was a box you need to check and it states clearly that Pre-authorized payments will be turned on for renewal

No worry, you can turn it off now. Just go to Payment page, Manage Subscription, and you can turn off Subscribed

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: Automatic top up

gchan120 — Tue, 11 Jul 2023 01:58:14 GMT

Will it pay me back the amount?

Re: Automatic top up

softech — Tue, 11 Jul 2023 02:00:00 GMT

@gchan120

no PM is prepaid provider and do not provide refund.

Only exception is that if you have turned it off and system renew by mistake. If you just ot aware and didn't turn it off, no, PM would not provide refund

Re: Automatic top up

Handy1 — Tue, 11 Jul 2023 02:01:12 GMT

@gchan120 PM is pre paid no refunds . Are you trying to cancel your account ? If so port out your number or turn off auto pay . Your only being charged for your plan amount

Turn auto pay OFF/ON 3 easy clicks

Re: Automatic top up

gchan120 — Tue, 11 Jul 2023 02:07:44 GMT

ok thanks. I will check my account again.

Re: Automatic top up

BKNS27 — Tue, 11 Jul 2023 06:57:30 GMT

@gchan120

I don’t know why you would want a refund since AutoPay will pay for your upcoming plan for continuous service. AutoPay is enabled once you activate your SIM.
If you manually added payment on top of the AutoPay. The extra payment will remain as credit on your account for next month’s payment or submit a ticket for a refund by private message a CS_Agent.