topic Re: Transferring number in Get Support

Transferring number

Crowe — Tue, 11 Jul 2023 01:41:44 GMT

Transferred a number from old provider to public, received the sms from previous provider, confirmed that service no longer works, been over 5 hours and public mobile service has not activated sim, restarted phone. Am i still needing to wait longer?

Re: Transferring number

softech — Tue, 11 Jul 2023 01:43:28 GMT

@Crowe

so, you cannot even make outgoing calls?

try to reseat the sim card once and see if it works

if not, likely it is a sim provisioning issue, easy fix for PM, you just need to engage them via ticket, message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Transferring number

Handy1 — Tue, 11 Jul 2023 01:44:32 GMT

@Crowe Please message support to re provision the sim for you

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Transferring number

Crowe — Tue, 11 Jul 2023 01:44:41 GMT

Cant make calls, text, and sim status all blank when checking about..... attempts to create tickets goes error 100 page every time

Re: Transferring number

softech — Tue, 11 Jul 2023 01:45:27 GMT

@Crowe you used wrong link

please use this particular link to message support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Transferring number

Crowe — Tue, 11 Jul 2023 01:48:01 GMT

Thanks, link worked, will update progress.....

Re: Transferring number

BKNS27 — Tue, 11 Jul 2023 06:59:54 GMT

@Crowe

Did you confirm with YES to your previous carrier within the 90 minute window?

Re: Transferring number

Crowe — Tue, 11 Jul 2023 09:16:56 GMT

Yes

Re: Transferring number

BKNS27 — Tue, 11 Jul 2023 13:24:16 GMT

@Crowe

Then it sounds like a provisional issue with your SIM. Just private message a CS_Agent so they can fix it on their end.

Re: Transferring number

Crowe — Tue, 11 Jul 2023 19:50:15 GMT

Cs_agent have resolved the issue. Thanks all for sharing thoughts