topic Re: Need help with number transfer in Get Support

Need help with number transfer

Malhacham — Tue, 11 Jul 2023 03:53:25 GMT

I transferred my number several days ago but never received the confirmation message from my previous carrier. I didn't know this was needed and now I need to have someone from public mobile resubmit my transfer manually

Re: Need help with number transfer

Handy1 — Tue, 11 Jul 2023 01:19:08 GMT

@Malhacham There’s a number for live support that can re trigger the port request for you will send private message as we not allowed to post it here

Re: Need help with number transfer

Malhacham — Tue, 11 Jul 2023 01:29:07 GMT

Where can I find the number?

Re: Need help with number transfer

Handy1 — Tue, 11 Jul 2023 01:30:17 GMT

@Malhacham I sent to your community in box . Here use this link to it

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Need help with number transfer

Malhacham — Tue, 11 Jul 2023 01:31:03 GMT

Thank you so much

Re: Need help with number transfer

BKNS27 — Tue, 11 Jul 2023 07:05:35 GMT

@Malhacham

Did you leave the old SIM in your phone while waiting for the text confirming you are porting over to PM?

If your old SIM still works then you didn’t reply with YES confirming you are porting over to PM within the 90 minute window and porting is aborted.

When you call then number to restart the porting. You need the old SIM in your phone to reply to the text.