topic Re: Multiple numbers in Get Support

Multiple numbers

Ramos — Mon, 10 Jul 2023 23:32:50 GMT

I have two public mobile numbers. Changed the email and now they are both Uber the same email which I didn’t realize I can’t do. How can I access the other number to update my information?

Re: Multiple numbers

softech — Mon, 10 Jul 2023 23:37:00 GMT

you shouldn't be able to change to the same email address, PM system is one email for one account

try to Forgot email link ( https://eversafe.id.telus.com/user/forgotemail?locale=en&ForceAuth=true ) first, enter the phone number used for EverSafe 2FA and it will send the email to the email address registered. Try on both phone numbers and see if you get two different emails on different email addresses

If that does not work, then you will need to open ticket with support for further assistance:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Multiple numbers

Handy1 — Mon, 10 Jul 2023 23:38:20 GMT

@Ramos No both phone lines needs its own email . So you must have used a different email for one phone line . Try the forgot email option and check the different emails you have used in the past . If all else fails contact support to help

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Multiple numbers

dust2dust — Mon, 10 Jul 2023 23:45:42 GMT

Purely experimental and I haven't tried it but I wonder if you can change the one you can get in to to another email address like using an alias. Then can you log in to the other one.

Re: Multiple numbers

Ramos — Mon, 10 Jul 2023 23:45:45 GMT

Thanks I’ll give it a try

Re: Multiple numbers

gpixel — Mon, 10 Jul 2023 23:46:38 GMT

@Ramos

change the email of the account you are able to log into and hopefully you should be able to access the other account