topic Re: Activate phone please in Get Support

Activate phone please

Slowford — Mon, 10 Jul 2023 23:12:10 GMT

I have paid for my account. eSim has been downloaded. I have been working on this since this morning and I need my phone operational today. I've been to the Telus store with no help there. Last message I received for Public told me to wait for two days. I can't do that.

Please help me

Re: Activate phone please

Handy1 — Mon, 10 Jul 2023 23:15:26 GMT

@Slowford Have you activated the eSIM did you reboot the phone still nothing .here’s how to contact support

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Activate phone please

softech — Mon, 10 Jul 2023 23:15:17 GMT

@Slowford

first Telus store does not really support PM subscribers

You said PM told you to wait two days, so you opened ticket with them? what was the reason they asked you to wait?

And what phone you have? you tried to scan the eSIM onto your phone?. did it installed and just not working?. or it has trouble installing and gave you error?

If you already installed but unable to use, couple things to try

try to reboot your phone once.

If it still does not connect and if you have any active sim on the phone , disable them (eSIM/Physica sim) or remove the physical sim. Then click Reset All Networks on your phone and it will work. (Please note that Reset all Networks will also erase your saved Wifi and Bluetoosh connections, but you just need to add them back after)

Re: Activate phone please

Slowford — Mon, 10 Jul 2023 23:24:44 GMT

No reason given.

Phone is a Pixel 4

I don't have a sim card in phone.

I downloaded an eSim

Phone say mobility in Public

Re: Activate phone please

Slowford — Mon, 10 Jul 2023 23:25:26 GMT

Yes I rebooted phone