topic Billing department in Get Support

Billing department

Wicks57 — Mon, 10 Jul 2023 23:20:21 GMT

I have been wrongfully billed. Automatic payment. How can I talk to someone to get this fixed

Re: Billing department

Handy1 — Mon, 10 Jul 2023 23:21:11 GMT

@Wicks57 here’s how

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Billing department

dust2dust — Mon, 10 Jul 2023 23:22:11 GMT

How wrongfully billed? What do you mean? Incorrect amount? Services are stopped? Seeing extra numbers on your credit card? Wondering how the payment history works?

Re: Billing department

softech — Mon, 10 Jul 2023 23:23:47 GMT

@Wicks57 was it double billing?

Where you see the double payments? Were they on the credit card or were they on the Payment History on My Acocunt (https://myaccount.publicmobile.ca/en/account/payment/payment-history ) ?

If you see them on your credit card, check if one of the charge is just a pending charge while only one of them is the posted charge

If they are on Payment history on My Account, please note that each renewal will show at least two transactions on payment history on My account. Only one entry shows actual PM charge, show how much PM charged your card and applied the amount to your Available Fund in My Account. The other entry, likely couple hours later on the same day, will be showing how PM uses the money from your Available fund in My Account for plan renewal.

Post us a screenshot of you have questions

Re: Billing department

Wicks57 — Mon, 10 Jul 2023 23:25:03 GMT

Thanks great info

Re: Billing department

Wicks57 — Mon, 10 Jul 2023 23:26:08 GMT

Just double billed on credit card but it may of been resolved thank you

Re: Billing department

dust2dust — Mon, 10 Jul 2023 23:27:29 GMT

Have you had a reply from support already? If so what did they do? Or did one of our questions indicate what might have happened?

Re: Billing department

Wicks57 — Mon, 10 Jul 2023 23:27:41 GMT

Great thanks best support ever

Re: Billing department

Wicks57 — Mon, 10 Jul 2023 23:28:41 GMT

Sweet thanks

Re: Billing department

Wicks57 — Mon, 10 Jul 2023 23:29:38 GMT

No not yet

Re: Billing department

dust2dust — Mon, 10 Jul 2023 23:31:11 GMT

So what may have been resolved?