topic Re: My internet is not working even though it shows LTE in the signal in Get Support

My internet is not working even though it shows LTE in the signal

sayyad — Tue, 04 Jan 2022 20:13:57 GMT

My internet is not working even though it shows LTE in the signal. Issue started from Jan 1st.

I have tried below troubleshooting already.

1. Turned off mobile data off and then ON.

2. Switched off my iphone and switched back ON

3. Reset network settings is done and rebooted again.

I am using iphone 6.

NDesai — Tue, 02 Jan 2018 23:20:05 GMT

Log into your self-serve account and check if you have data available to use.

sayyad — Tue, 02 Jan 2018 23:23:51 GMT

Thanks for quick response. I clicked on "Data & Add-On Usage" but it is not showing me anything about my data usage.

Mana — Tue, 02 Jan 2018 23:53:13 GMT

@sayyad you have probably utilized all your data allowance.

sayyad — Wed, 03 Jan 2018 00:04:43 GMT

Thanks. I added addon now..it's working now.

wetcoaster — Wed, 03 Jan 2018 04:05:50 GMT

@sayyad wrote:
Thanks. I added addon now..it's working now.

Not sure what plan you have, or if this is a one-time occurance for you, or when your renewal date is...

Just FYI: you can also contact the moderator team to renew your plan early:

Use this link to send a private message to the @Moderator_Team, include all relevant information in your message, such as account number, PIN, phone number, problem description.