topic Re: No Service in Get Support

No Service

Jack13 — Mon, 10 Jul 2023 21:12:15 GMT

I have no cell service at all today is there a problem with the tower

Re: No Service

Handy1 — Mon, 10 Jul 2023 21:14:28 GMT

@Jack13 @Dial *611 or log into my account is your account active or on hold ?

also check

Outage map in your area:

https://istheservicedowncanada.com/

Re: No Service

softech — Mon, 10 Jul 2023 21:14:03 GMT

@Jack13

Did you check if your account status is active? To avoid browser cache confusing, please login My account using Incognito mode to confirm account status

If it shows On Hold (Suspended) , then it is a payment issue. Click "Pay Now and Resume Services" to make a manual payment

If it shows active,

first try to reboot the phone
If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
Try to click Reset All Networks and see if it helps
and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem
Also, try the phone in another area if possible, it could be just a local network outage

Re: No Service

hTideGnow — Mon, 10 Jul 2023 21:14:05 GMT

HI@Jack13

not able to connect at all? non data and no voice? you tried to connect in another area ?

Re: No Service

BKNS27 — Mon, 10 Jul 2023 21:14:57 GMT

@Jack13

Check for outages in your area:

https://istheservicedowncanada.com/status/telus/map