topic Re: @Moderator_Team in Get Support

Not Receiving "Forgot your password" email

ctying10 — Tue, 04 Jan 2022 20:13:53 GMT

I forgot my password for my account and have requested a password change multiple times. The website said that it has sent me an email to reset it but i have not received anything - can I please get some help? Thanks!

Re: Not Receiving "Forgot your password" email

closng — Tue, 02 Jan 2018 21:40:22 GMT

Hi @ctying10,

This is a known glitch.

You will have to send a message to the Moderators using the below link to request for your password to be reset (be sure to include your account number, phone number, pin and and e-mail for the Moderators to authenticate you):

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not Receiving "Forgot your password" email

ctying10 — Tue, 02 Jan 2018 21:42:03 GMT

Okay, thanks!!

Re: Not Receiving "Forgot your password" email

kimppomares — Fri, 16 Mar 2018 02:42:33 GMT

Silly question: How to contact the moderators?

Re: Not Receiving "Forgot your password" email

kimppomares — Fri, 16 Mar 2018 02:52:00 GMT

Never mind. Figured it out. I clicked on the link you provided.

Re: Not Receiving "Forgot your password" email

Tannerca — Thu, 28 Jun 2018 15:17:44 GMT

I am not getting email to reset forgotten password

Re: Not Receiving "Forgot your password" email

stonechucker — Thu, 28 Jun 2018 15:58:18 GMT

@Tannerca, please see the link posted a few posts above.

Re: Not Receiving "Forgot your password" email

Tannerca — Thu, 28 Jun 2018 16:47:37 GMT

I don't I don't see the link I need to add money onto my account as soon as possible to have my phone back on this is extremely frustrating

Re: Not Receiving "Forgot your password" email

matbasm — Thu, 28 Jun 2018 17:06:07 GMT

@Tannerca, the reset password link rarely works. You will need to send a private message to the moderator team and ask them to reset your password. Include your phone# or account#, as well as your account PIN (if you know it), in order to speed up the identification process.

Click here to send the moderators team a private message. Moderators' hours of operation are M-F 9AM-9PM(EST) & S/S 9AM-7:30PM(EST)
Information regarding the moderators team can be found by following this link.

@Moderator_Team

strongforest — Sat, 07 Jul 2018 17:25:37 GMT

tried 4 times doing forget password reset and never get an email. Could I get the password reset by a mod please as this is my third day trying to sort this Thanks.

Re: @Moderator_Team

CS_Agent — Sat, 07 Jul 2018 19:10:10 GMT

Hi,
It will be a pleasure to help you 🙂 So if you have any questions concerning your account, just send a private message through the following link :
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: @Moderator_Team

Fallenangel96 — Sun, 08 Jul 2018 16:13:05 GMT

Tlaker10@hotmail.com Phone number 226 349 7599 is not working to do anything ... activated it and nothing... Plan is the 45 dollar planwith 5.5 gigs of data

Thanks tari lynn

Re: @Moderator_Team

johannahume — Thu, 12 Jul 2018 02:43:37 GMT

Hello,

I tried creating an account with my phone number but it told me that it was invalid. I get notifications via text monthly that my account is being paid (my husband set up auto pay), but I want to adjust my contract and cannot do so without linking my phone number to this account. How do I do this?

Thanks,

Johanna