topic Re: Not receiving mms pictures. in Get Support

Not receiving mms pictures.

Inthecool1 — Mon, 10 Jul 2023 22:20:25 GMT

Mms pictures won't download. Can send and have data. I believe this happened a couple years ago and agent had to reset something. But no able to submit ticket.

Getting the "OOPS" message

Re: Not receiving mms pictures.

hTideGnow — Mon, 10 Jul 2023 19:19:18 GMT

HI @Inthecool1

do you have mobile data enabled? you need it on to download MMS files

Re: Not receiving mms pictures.

softech — Mon, 10 Jul 2023 19:19:20 GMT

@Inthecool1

Make sure your mobile data is turned on

And Android or iPhone?

If Android, try to clear cache and try again . If still failed, download Google Message and set it as the default messaging app and try again with the new app.

Re: Not receiving mms pictures.

Chalupa_Batman — Mon, 10 Jul 2023 19:20:24 GMT

Try going to your network settings and refresh them. Then go into air plane mode and wait 10 seconds and turn off air plane mode. Reboot your phone. Wait 30 seconds and boot it back up. Then give it a try. Just please don't send me any cat pictures. I hate cats. 🙂

Re: Not receiving mms pictures.

Inthecool1 — Mon, 10 Jul 2023 19:26:58 GMT

Yup this post sent with mobile data

Re: Not receiving mms pictures.

Inthecool1 — Mon, 10 Jul 2023 19:42:43 GMT

No cat pictures...

And no luck.

Re: Not receiving mms pictures.

softech — Mon, 10 Jul 2023 19:43:21 GMT

@Inthecool1

are you on android or iPhone?

Re: Not receiving mms pictures.

Inthecool1 — Mon, 10 Jul 2023 19:45:57 GMT

Gabe an android. Data on . Have tried other apps for default.

Can send MMS pictures. Just not recieve.

Would love to issue a ticket

Re: Not receiving mms pictures.

softech — Mon, 10 Jul 2023 19:46:50 GMT

@Inthecool1 so you tried Google message?

ask your friend to send you another file, another pic, just jpg and smaller size. I wonder if it is a size issue.

Re: Not receiving mms pictures.

Inthecool1 — Mon, 10 Jul 2023 19:57:33 GMT

Tried Google messenger and tried small picture. Pretty sure this happened a couple years ago and Telus had to reset something on their side

Re: Not receiving mms pictures.

softech — Mon, 10 Jul 2023 20:04:54 GMT

@Inthecool1

you can try to Reset all Networks and see if it works

or you can compare the APN settings below, try to update it and save:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or default,mms,agps,supl,fota,hipri
(might need to include dun for hotspot)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Not receiving mms pictures.

Inthecool1 — Mon, 10 Jul 2023 23:02:49 GMT

Thanks. Did not have mms settings set up in settings. Those are not on partner' android phone.... That works.

Those settings saved now

Re: Not receiving mms pictures.

on2wheels — Mon, 14 Aug 2023 16:47:05 GMT

This past weekend I had trouble both sending and receiving MMS messages, did anyone else? I'm wondering if there was a service interruption with Telus in my area of eastern ontario, Ottawa area, or something else with my phone.