topic Re: Esim new download in Get Support

Esim new download

Gmyster — Mon, 10 Jul 2023 18:16:34 GMT

Reset phone need new esim

Re: Esim new download

hairbag1 — Mon, 10 Jul 2023 18:30:16 GMT

@Gmyster

unfortunately, esim is only available once and only to new customers.

Re: Esim new download

softech — Mon, 10 Jul 2023 18:31:34 GMT

@Gmyster

due to some system limitation, PM is unable to provide existing customers replacement eSIM if the old one was deleted or if they are changing phones or the phone with eSIM originally was reset. There was a choice when iPhone was reset to keep your eSIM , did you choose that?

I think you need to go back to physical sim card at the moment, you can message support to confirm:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

If the answer from them is the same, you will have to buy one from:

local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
Amazon.ca: https://www.amazon.ca/dp/B07R6P5KBB/ (Free Non-Prime 7 days Shipping w/Amazon Tracking)
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Re: Esim new download

hTideGnow — Mon, 10 Jul 2023 18:38:20 GMT

HI @Gmyster

so, the esim was installed once on the iPhone and the phone is now reset?

Sorry, you cannot get a new eSIM. You will need to go with physical sim until PM can find a way to issue eSIM for existing customers

Re: Esim new download

jackbiden — Mon, 10 Jul 2023 18:41:36 GMT

I think you need to go back to physical sim card at the moment, you can message support to confirm:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

If the answer from them is the same, you will have to buy one from:

local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
Amazon.ca: https://www.amazon.ca/dp/B07R6P5KBB/ (Free Non-Prime 7 days Shipping w/Amazon Tracking)
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Re: Esim new download

softech — Mon, 10 Jul 2023 18:46:39 GMT

@jackbiden wrote:
due to some system limitation, PM is unable to provide existing customers replacement eSIM if the old one was deleted or if they are changing phones or the phone with eSIM originally was reset. There was a choice when iPhone was reset to keep your eSIM , did you choose that?
I think you need to go back to physical sim card at the moment, you can message support to confirm:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

If the answer from them is the same, you will have to buy one from:
local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
Amazon.ca: https://www.amazon.ca/dp/B07R6P5KBB/ (Free Non-Prime 7 days Shipping w/Amazon Tracking)
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

nice and clear explanation

😂

Re: Esim new download

hairbag1 — Mon, 10 Jul 2023 18:52:59 GMT

@softech

very similar to what you said ! 😊

Re: Esim new download

dust2dust — Mon, 10 Jul 2023 18:54:45 GMT

@softech- J'accuse! for gaming the system with multiple nicknames 🙂 <-smiley