topic Re: Double withdrawal for July's subscription in Get Support

Double withdrawal for July's subscription

Hung2365 — Mon, 10 Jul 2023 18:21:32 GMT

Hi,

Please help look into why there were 2 payment withdrawals from my debit card on July 10 and my next payment won't due until August 10.

Look forward to hearing back - thank you.

F. Suen

Re: Double withdrawal for July's subscription

softech — Mon, 10 Jul 2023 18:22:55 GMT

@Hung2365

Where you see the double payments? Were they on the credit card or were they on the Payment History on My Acocunt (https://myaccount.publicmobile.ca/en/account/payment/payment-history ) ?

If you see them on your credit card, check if one of the charge is just a pending charge while only one of them is the posted charge

If they are on Payment history on My Account, please note that each renewal will show at least two transactions on payment history on My account. Only one entry shows actual PM charge, show how much PM charged your card and applied the amount to your Available Fund in My Account. The other entry, likely couple hours later on the same day, will be showing how PM uses the money from your Available fund in My Account for plan renewal.

Post us a screenshot of you have questions

or if you are certain from CC that both are posted charge, please open ticket with support

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Double withdrawal for July's subscription

hairbag1 — Mon, 10 Jul 2023 18:28:55 GMT

@Hung2365

July 10th double payment could likely be one of those is simply a pending payment for that date. Double check by calling cc issuer for clarification. Let us know, ok.

Re: Double withdrawal for July's subscription

Handy1 — Mon, 10 Jul 2023 18:57:33 GMT

@Hung2365 make sure one charge is not pending . If both have posted . Also check your my account in available funds for the difference . If you have definitely been over charged please message support to get refund /credit

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437