topic Re: Help in Get Support

Help

Rekha — Mon, 10 Jul 2023 17:22:01 GMT

My services stopped since last 4 days.

Re: Help

softech — Mon, 10 Jul 2023 17:24:45 GMT

Did you check if your account status is active? To avoid browser cache confusing, please login My account using Incognito mode to confirm account status

If it shows On Hold (Suspended) , then it is a payment issue. Click "Pay Now and Resume Services" to make a manual payment

If it shows active,

first try to reboot the phone
If that does not work, change the Preferred network type or network mode to 3G only or WCDMA only and see if it works
Try to click Reset All Networks and see if it helps
and do you have another phone to test the PM sim ? just to make sure it is not a device problem. Also, that can force a sim card re-provision and it could resolve the problem
Also, try the phone in another area if possible, it could be just a local network outage
if nothing works, PM supports are your friend, message them:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Help

BKNS27 — Mon, 10 Jul 2023 17:40:51 GMT

@Rekha

Is your account is Active? Login to your account and check. Or dial 611 and check if your account is suspended or active.

Also check to see if there are any outages in your area but it shouldn’t be that long:

https://istheservicedowncanada.com/status/telus/map

Re: Help

Yummy — Mon, 10 Jul 2023 17:49:19 GMT

Confirm your account is still active. If you had autopay set up and it failed then your account is suspended.

Check you account first before we proceed.
Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

Re: Help

hTideGnow — Mon, 10 Jul 2023 18:15:56 GMT

HI @Rekha data/text/voice all not working?

is your phone connected to PM network?

call 1-855-4PUBLIC and check what the system says about your account/number