topic My Data is not working in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Data-is-not-working/m-p/1014556#M707312 <P>Hi. My account shows that I have 3 GB of add on data and yet, I’m not able to use it at all. I have consumed my regular data plan and was hoping to use the add ons, can you help me? Thank you very much.</P><P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437">@CS_Agent</a>&nbsp;</P> Mon, 10 Jul 2023 18:00:26 GMT Andres2 2023-07-10T18:00:26Z My Data is not working https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Data-is-not-working/m-p/1014556#M707312 <P>Hi. My account shows that I have 3 GB of add on data and yet, I’m not able to use it at all. I have consumed my regular data plan and was hoping to use the add ons, can you help me? Thank you very much.</P><P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/22437">@CS_Agent</a>&nbsp;</P> Mon, 10 Jul 2023 18:00:26 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Data-is-not-working/m-p/1014556#M707312 Andres2 2023-07-10T18:00:26Z Re: My Data is not working https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Data-is-not-working/m-p/1014560#M707315 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/304247">@Andres2</a>&nbsp;</P><P>just in case there is a browser cache issue and you are reading old info, please login My Account again using <STRONG>Incognito mode</STRONG> and confirm the add-on&nbsp;</P><P>Also, try to reboot the device once</P><P>and are you on Android?&nbsp; if so, make sure you disable the data limiter "Set Data limit"</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="E-MobileData.png" style="width: 680px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/54917iA07D7488966AD0C0/image-size/large?v=v2&amp;px=999" role="button" title="E-MobileData.png" alt="E-MobileData.png" /></span></P><P>&nbsp;</P> Mon, 10 Jul 2023 18:04:08 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/My-Data-is-not-working/m-p/1014560#M707315 softech 2023-07-10T18:04:08Z