topic Need help in Get Support

Need help

1Smithman2024 — Mon, 10 Jul 2023 15:11:20 GMT

With my cell phone on guarantee date05/04/2023

Re: Need help

hairbag1 — Mon, 10 Jul 2023 15:13:44 GMT

@1Smithman2024

you'll need to contact a CSA for further instruction on your request for warranty service.

added...https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Need help

softech — Mon, 10 Jul 2023 15:15:02 GMT

@1Smithman2024 you have some phone warranty issue? what is the issue with the phone?

Generally, you can just head to Telus and MobileKlink store and ask for warranty support/repair

local Telus/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM

Re: Need help

hTideGnow — Mon, 10 Jul 2023 15:21:57 GMT

HI @1Smithman2024 you bought your phone on 05/04/2023 or the warranty ends that day?

Re: Need help

1Smithman2024 — Mon, 10 Jul 2023 15:24:04 GMT

The cell phone was shipped that date

Re: Need help

1Smithman2024 — Mon, 10 Jul 2023 15:24:43 GMT

I received it a week after

Re: Need help

hTideGnow — Mon, 10 Jul 2023 15:25:28 GMT

HI @1Smithman2024

then you should be fine

What problem you have?

You actually don't need to submit ticket with agent. Cos agent will ask you to look for Telus store for repair anyway

Re: Need help

hairbag1 — Mon, 10 Jul 2023 15:26:37 GMT

@1Smithman2024

usually those phones are in great condition when you buy them. What is the nature of your concern...what's not working as expected ? Maybe we can provide some trouble-shooting ideas.

Re: Need help

1Smithman2024 — Mon, 10 Jul 2023 15:29:04 GMT

I don't think there's a repair shop for cell phone where I live

Re: Need help

hairbag1 — Mon, 10 Jul 2023 15:33:37 GMT

@1Smithman2024

clipped from faq's...

In-Warranty Repairs

The Certified Pre-Owned warranty covers any hardware malfunction caused by a defective part or workmanship within the 1-year limited warranty period. This includes imperfections, such as up to 3 dead pixels and minor scuffs on the body.

Contact a Customer Support Agent to check your warranty status and troubleshoot your issues. If your phone requires an in-warranty repair, you will be directed to bring your phone and receipt to a TELUS location for assistance. If your phone is sent out for repair, you may have the option of using a loaner phone pending availability at your closest TELUS store.

Accessories that come with your Certified Pre-Owned Phone have a 1-year warranty. If you experience an issue with your accessory, please visit a TELUS location for warranty service.

What’s Not Covered By The Certified Pre-Owned Warranty:

Water Damage
Physical Damage due to neglect or abuse

Re: Need help

hairbag1 — Mon, 10 Jul 2023 15:36:45 GMT

@1Smithman2024 wrote:
I don't think there's a repair shop for cell phone where I live

What city do you live in ? Is there a large city nearby ?

Re: Need help

softech — Mon, 10 Jul 2023 15:38:31 GMT

@1Smithman2024 wrote:
I don't think there's a repair shop for cell phone where I live

@1Smithman2024

um.. then you really need to message support and see what arrangement they can make

maybe ask them to send you a replacement?

Re: Need help

1Smithman2024 — Mon, 10 Jul 2023 16:01:06 GMT