topic Re: Faulty US service add on…. Again in Get Support

Faulty US service add on…. Again

PJ74 — Mon, 10 Jul 2023 15:02:39 GMT

This time I didn’t go for the data add on as previous experience has proven it is hopeless. I just got $15 talk and text. It seems to work about 15% of the time. It definitely struggles to make and receive calls, and texts often don’t come through and rarely send. I would be happy to just get my $15 back, thank you.

Re: Faulty US service add on…. Again

hairbag1 — Mon, 10 Jul 2023 15:04:32 GMT

@PJ74

your experience is typical of many who have purcahsed that add-on. If you can get volte enabled by PM, that will help.

Re: Faulty US service add on…. Again

Handy1 — Mon, 10 Jul 2023 15:04:51 GMT

@PJ74 US roaming can be hit or miss in different areas . You can ask support if there’s anything they can do as PM is typical no refunds . But never hurts to ask

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Faulty US service add on…. Again

softech — Mon, 10 Jul 2023 15:05:00 GMT

@PJ74

you can try to message support and ask for compensation:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

But are you still in US? want to try this to see if it helps?

make sure VoLTE is enabled on the device setting.

And if it does not work, try to change the Preferred Network Type or Network Mode to 2G and see if the calls goes through
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Re: Faulty US service add on…. Again

esjliv — Mon, 10 Jul 2023 15:08:36 GMT

We are all members like you here on the community @PJ74 , so we cannot do anything about refunds or credits on your account, did you know that?

Submit a ticket to Public Mobile Customer Support (CSA) below:

1-Normally Faster - use this link to: Get Help With Public Mobile Chatbot], also found in various places in Public webpages, OR

2-go to your envelope at the top right of your Community Account which is where your Inbox and Sent messages are. Select the orange/peach color box with the pencil inside it to start a new message. Type CS_Agent in the SEND TO box. This will create a private message to Public Mobile Customer Support.

Re: Faulty US service add on…. Again

PJ74 — Mon, 10 Jul 2023 15:09:02 GMT

Thanks going to try the suggestions. I’m also curious if threads here have a shelf life. I posted similar issue over a year ago, logged in as before, but am in a fresh new account with my first post. The good news is all that time with no issues!

Re: Faulty US service add on…. Again

Handy1 — Mon, 10 Jul 2023 15:10:32 GMT

@PJ74 While talking to support tell them that you have a new community ID and they can get you your old one back . It’s easy fix for them . Your account hasn’t linked properly to the new ever safe Id is the reason for this

Re: Faulty US service add on…. Again

PJ74 — Mon, 10 Jul 2023 15:10:56 GMT

I have been here before though that doesn’t show. I got a refund through my post as it was seen by a moderator who “had the power”

Re: Faulty US service add on…. Again

softech — Mon, 10 Jul 2023 15:13:01 GMT

@PJ74 wrote:
Thanks going to try the suggestions. I’m also curious if threads here have a shelf life. I posted similar issue over a year ago, logged in as before, but am in a fresh new account with my first post. The good news is all that time with no issues!

@PJ74 all posts are here "forever" , no shelf life

seems like you are now logged in as a different Community account/id and hence this is your first posts

you can try to get the old community id/profile back, but you need to message support and work with them to get that back

Re: Faulty US service add on…. Again

esjliv — Mon, 10 Jul 2023 15:44:22 GMT

@PJ74 wrote:
I have been here before though that doesn’t show. I got a refund through my post as it was seen by a moderator who “had the power”

You were asked at one point to create a Community ID, because your old one was 'already in use' right. So when you created this one you lost access to the old one with all the private messages.

But I bet you can find it if you enter the name in the "Search all content" field below:

then select the Users tab below. You will be able to find your posts and replies in community but not access your Private inbox/sent messages area.

If you submit a ticket to CSA to recover your old Community ID back, you will lose access to this one "PJ74" and that name will become known as "Anonymous".

Re: Faulty US service add on…. Again

esjliv — Mon, 10 Jul 2023 15:45:36 GMT

@softech wrote:
@PJ74 wrote:
Thanks going to try the suggestions. I’m also curious if threads here have a shelf life. I posted similar issue over a year ago, logged in as before, but am in a fresh new account with my first post. The good news is all that time with no issues!
@PJ74 all posts are here "forever" , no shelf life

@softech - Public Mobile has archived posts before. So at one point some posts may no longer be around for the public to view after a long while.

Re: Faulty US service add on…. Again

hTideGnow — Mon, 10 Jul 2023 15:46:27 GMT

@PJ74 wrote:
I have been here before though that doesn’t show. I got a refund through my post as it was seen by a moderator who “had the power”

HI @PJ74

you have to submit ticket with PM agent to ask for refund as the "moderator" (now called CS_Agent) rarely comes and check posts here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Faulty US service add on…. Again

esjliv — Mon, 10 Jul 2023 15:59:52 GMT

@Handy1 had a good reason for repeating content within an 11 minute period earlier, but you had 40 mins in lala land @hTideGnow 🙂

Re: Faulty US service add on…. Again

PJ74 — Mon, 10 Jul 2023 16:08:16 GMT

Thanks for all the help! Settings changes haven’t seemed to rectify issues, but I am in contact with CS agent currently.

Re: Faulty US service add on…. Again

hTideGnow — Mon, 10 Jul 2023 16:08:18 GMT

LoL @esjliv

Re: Faulty US service add on…. Again

hTideGnow — Mon, 10 Jul 2023 16:09:43 GMT

I was dancing