topic Re: New Customer in Get Support

New Customer

Jay007 — Mon, 10 Jul 2023 14:00:53 GMT

How can I join public mobile from a different carrier with the same number. I cannot find a number to call public mobile support.

Re: New Customer

Handy1 — Mon, 10 Jul 2023 14:03:16 GMT

@Jay007 When you activate on the PM app you will have a opportunity to to transfer number (port ) from old provider follow the prompts and only use old provider account number and not the phones IMEI number as this only causes hiccups . And be sure to leave old providers sim in phone to receive confirmation text that you want to port number to PM you will have e 90 mins to reply YES. To this text and that’s it

Re: New Customer

softech — Mon, 10 Jul 2023 14:09:16 GMT

@Jay007

you can request bringing in your number during activation.

Here are the steps:

Confirm your number is eligible to port into PM (it is a Koodo site because both Koodo and PM use the same Telus system):
https://secure.koodomobile.com/checktransfereligibilityparrot/checkSingle.do

Then, make sure your old provider account is still active. Login to your old provider account and make note of the account number

Next, get a Public Mobile sim card from

local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
Amazon.ca: https://www.amazon.ca/dp/B07R6P5KBB/ (Free 7 to 10 days Shipping)
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Once you have the sim card, activate your account by using the PM app (preferred way) or online on PM web site - https://www.publicmobile.ca/plans , pick a plan and click Subscribe. (Please note you can start from the site but you will still need to download the app to complete the activation after the payment step).
After the payment step, you will get to the phone number step. You will request to Transfer your exiting number instead of picking a new number. Please provide your current phone number and the account number of the old provider as the porting info.

Once activation is completed , still have the old provider sim card in your phone. Your old provider will send you a SMS and ask your permission for the porting. You need to reply YES within 90 mins for the porting to complete

Once replied yes, you can put your PM sim card in a phone and wait for incoming calls to come. Reboot your phone ever 30 mins and test incoming call from another line. If incoming call reaches your PM sim card, then the Porting is completed

Re: New Customer

Jay007 — Mon, 10 Jul 2023 14:11:37 GMT

how do I get a sim because I want this done immediately

Re: New Customer

softech — Mon, 10 Jul 2023 14:12:10 GMT

@Jay007 wrote:
how do I get a sim because I want this done immediately

@Jay007

get a Public Mobile sim card from

local Telus/Koodo/Mobile Klinik stores: https://www.publicmobile.ca/en/bc/pick-up-SIM (call ahead to confirm availability )
Amazon.ca: https://www.amazon.ca/dp/B07R6P5KBB/ (Free 7 to 10 days Shipping)
PM online: https://www.publicmobile.ca/sim-card (Delivery could take anywhere from 5 days to 3 weeks)

Re: New Customer

Handy1 — Mon, 10 Jul 2023 14:15:18 GMT

@Jay007 fastest way for new physical SIM card would be to call around to local Telus Koodo store for availability. Or if your phone supports eSIM you. Can just go ahead and sign up on app right now no physical SIM card needed . But if I were you I’d stick to physical SIM card . I prefers these over eSIM

Re: New Customer

Jay007 — Mon, 10 Jul 2023 14:14:56 GMT

so I must use a physical sim?

Re: New Customer

Jay007 — Mon, 10 Jul 2023 14:16:11 GMT

so I must use a physical sim?

Re: New Customer

Handy1 — Mon, 10 Jul 2023 14:16:15 GMT

@Jay007 No eSIM is available on activation on the APP right away no wait needed . Just make sure your phone supports eSIM

Re: New Customer

softech — Mon, 10 Jul 2023 14:17:28 GMT

@Jay007 you can use eSIM as well. If so, you can just go ahead and download the app and start activation!!!

Re: New Customer

Jay007 — Mon, 10 Jul 2023 14:18:36 GMT

can I also keep my old number with the sim?

Re: New Customer

Handy1 — Mon, 10 Jul 2023 14:20:07 GMT

@Jay007 Yes you will have option to transfer you number from old provider on the activation process

Adding be sure when doing so just to use old providers account number and not the phones IMEI number no need for it

Re: New Customer

Jay007 — Mon, 10 Jul 2023 14:20:15 GMT

can I also keep my old number using Esim?

Re: New Customer

Handy1 — Mon, 10 Jul 2023 14:20:53 GMT

@Jay007 Yes you can keep your old number using eSIM no worries

Re: New Customer

esjliv — Mon, 10 Jul 2023 14:22:08 GMT

@Jay007 wrote:
How can I join public mobile from a different carrier with the same number. I cannot find a number to call public mobile support.

@Jay007 - there is no phone number for Public Mobile support. You can message Public staff privating in your Community Inbox, or ask here in the Public forum.

See helpful info. here in the GET HELP articles public mobile provides about transferring your number: https://www.publicmobile.ca/en/bc/get-help/articles/transfer-your-number

Re: New Customer

Jay007 — Mon, 10 Jul 2023 14:31:49 GMT

Hello at what point in will I be asked to keep the same number using Esim because right now its asking me to pay for my plan

Re: New Customer

Handy1 — Mon, 10 Jul 2023 14:33:38 GMT

@Jay007 Yes you pick plan first and after that you will get option to pick a number or to transfer number and also at time of payment you can put in a friends referral code to save you $10 also for following renewal

Re: New Customer

esjliv — Mon, 10 Jul 2023 14:36:52 GMT

@Jay007 wrote:
Hello at what point in will I be asked to keep the same number using Esim because right now its asking me to pay for my plan

It never used to be this way @Jay007 . It was always pay at the end of the activation. But this has all recently changed unfortunately.

Are you activating through the app? I believe that is the only way you can activate now with latest updates here.

You could also activate with a new/temporary number. Then in your My Account once you are activated and services are working, you can perform the transfer/port request through your Public Mobile My Account.

Re: New Customer

Handy1 — Mon, 10 Jul 2023 14:37:05 GMT

@Jay007 You can also pick a temp number to start and port number afterwards also from your my account like this notice transfer number under first red circle in pic

Change # on profile tabs

Re: New Customer

Jay007 — Mon, 10 Jul 2023 14:44:42 GMT

how do I know the number transfer is worked and I now use pm?