topic Re: Add on for US roaming not working in Get Support

Add on for US roaming not working

LauraLala — Mon, 10 Jul 2023 13:41:19 GMT

@CS_Agent I can not get my US roaming talk, Text and data Add On to process no matter what I do. The payment won’t process. I’ve tried to buy it numerous time in the last 12 hours. I am in the US right now and completely stuck without a phone. I’m not able to submit a ticket because I get an error 404 message. Please help me.

Re: Add on for US roaming not working

Handy1 — Mon, 10 Jul 2023 13:44:41 GMT

@LauraLala If this a re buy of the very same US add on you need to wait 24 hours after first one ends otherwise you need support to apply it for you back to back without the 24 hour wait . Or you can buy a different US add on with out help of support and make sure your connected to TMobile and reboot the phone

message support directly

while your already here and logged in the community you can send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Add on for US roaming not working

softech — Mon, 10 Jul 2023 13:50:23 GMT

@LauraLala

so, the issue is that you cannot even buy the roaming?

You were trying to submit via chatbot? Try again using direct message here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Add on for US roaming not working

esjliv — Mon, 10 Jul 2023 14:03:37 GMT

@LauraLala we are not customer service here on the Community. But you tagged CS_Agent, did you try to private message them through your Messages Inbox under the envelope at the top right of the community page?

If this is the first time you are buying this Roaming addon type, can you try calling 611 or # 1-855-478-2542 or # 1-855-4PUBLIC from another device/line to purchase the addon while you are in the USA?

If this is the 2nd time you are trying to buy it then this may be a timing issue (as @Handy1 mentions). So you could try and purchase another Roaming type addon to avoid this, or go to CSA to have them add it for you manually.