topic Re: Data Add-On in Get Support

Data Add-On

NLer — Mon, 10 Jul 2023 10:53:47 GMT

Hi. Wondering is it possible to go past you data add-on or will you be notified by text and then required to buy another add?

Re: Data Add-On

kb_mv — Mon, 10 Jul 2023 11:06:28 GMT

@NLer wrote:
Hi. Wondering is it possible to go past you data add-on or will you be notified by text and then required to buy another add?

@NLer Once your data add on is used, your data stops working. There are no warnings for data add ons getting low. You can't go beyond that and there is no additional charge unless you go and buy another add on.

Re: Data Add-On

Handy1 — Mon, 10 Jul 2023 11:43:31 GMT

@NLer everything here is pre paid so you can go over and end up with a surprise bill . Things will work until there all used up that’s it

Adding data add on no longer roll over . It expires 30 days after purchase

Re: Data Add-On

BKNS27 — Mon, 10 Jul 2023 11:32:46 GMT

@NLer

PM is a prepaid service so once it is used up, you won’t have data without warning.

Some members set their phone app to monitor data but PM is on a 30 days cycle and phone app are on a monthly cycle so you can't rely on the app.

Re: Data Add-On

esjliv — Mon, 10 Jul 2023 12:35:51 GMT

@NLer - I thought data warnings (SMS) did include Plan and Addon data, but maybe I am mistaken or that changed.

NOTE, you can always call 611 from your device and check your data balance. This balance will include any PLAN and data ADDONS you have remaining on your account.

Re: Data Add-On

dust2dust — Mon, 10 Jul 2023 14:25:34 GMT

@esjliv - I think you're right that the warnings are of all data.

Re: Data Add-On

esjliv — Mon, 10 Jul 2023 14:28:37 GMT

@dust2dust wrote:
@esjliv - I think you're right that the warnings are of all data.

@dust2dust i use this for my data balances. Calling 611 it even says/prompts in the recording something like, 'it includes remaining plan and any addon data, that remains on the account'.

edit, OR sorry, I think you meant the SMS texts from Public about usage of data? Yes, I believe it includes your data addons too.